Zachary Boroughs
Lewisville,TX
Summary
Driven by a commitment to excellence in pool safety and customer satisfaction, I leveraged my lifeguard certification and problem-solving abilities at City of Lewisville and Thrive. I enhanced guest experiences, reduced accidents by enforcing safety protocols, and led teams to improve operational efficiency, demonstrating adaptability and a results-focused approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Assistant Pool Manager
City of Lewisville
Sun Valley Aquatic Center
06.2024 - Current
- Enhanced guest experience by swiftly resolving conflicts between patrons while maintaining a professional demeanor.
- Maintained a safe swimming environment for guests with disabilities by implementing appropriate accessibility accommodations when needed.
- Conducted regular team meetings to review safety procedures, discuss performance goals, and maintain clear communication among staff members.
- Reduced accidents at the facility through effective supervision of staff members and strict adherence to established safety guidelines.
- Promoted a welcoming atmosphere for diverse populations through inclusive programming options tailored to different age groups and skill levels.
- Contributed to an organized work environment by maintaining accurate records of daily attendance, incident reports, and maintenance logs.
- Provided exceptional customer service to guests by addressing concerns and answering questions about facility amenities.
- Facilitated lifeguard training sessions to ensure all staff members were properly certified and knowledgeable on safety protocols.
- Enhanced swimmer safety by enforcing pool rules and monitoring guest behavior.
- Strengthened team morale through regular recognition of individual achievements in areas such as excellent customer service or outstanding contributions to facility maintenance.
- Improved pool cleanliness with thorough maintenance tasks, including skimming, vacuuming, and chemical balancing.
- Ensured proper staffing levels during peak times through diligent monitoring of employee breaks and shift rotations.
- Contributed to a high level of customer satisfaction by consistently enforcing facility policies related to cleanliness, safety, and appropriate behavior while on the premises.
- Increased operational efficiency by performing routine equipment checks and promptly reporting any issues or necessary repairs to management.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Monitored workers for performance, professionalism and service quality.
- Coordinated supply orders, storage and distribution for program.
- Enhanced customer service based on feedback from guests.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Developed lifeguard deck rotational system to monitor pools.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
Life Guard
Thrive
Lewisville, TX
08.2021 - 06.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Streamlined rescue procedures by implementing an effective communication system among staff members.
- Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
- Administered first aid and CPR, ensuring rapid response to accidents.
- Facilitated smoother visitor flow by organizing efficient entry and exit pathways.
- Coordinated with emergency services for swift evacuations during severe weather threats.
- Improved team coordination with structured communication drills.
- Conducted regular training exercises to maintain high readiness for rescues and emergencies.
- Performed routine equipment checks to ensure all lifesaving tools were in optimal condition.
- Monitored water conditions to provide timely warnings about potential hazards.
- Improved visitor satisfaction by promptly addressing concerns and providing helpful information.
- Conducted water quality tests to ensure health standards were met, preventing health issues among swimmers.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Entered water immediately to pull struggling swimmers to safety.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
Education
High School Diploma -
Lewisville High School
Lewisville, TX05.2023
Skills
- Lifeguard certification
- Water safety knowledge
- Team Management
- First Aid Training
- Chemical Handling
- CPR Certified
- Incident Reporting
- Task Delegation
- Policy Enforcement
- Pool Maintenance
- Chemicals handling
- Lifeguard training
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
Additional Information
In High school I participated in NJROTC. I was a Petty Officer First Class. I competed in many competitions earning medals and helping my peers to win numerous awards.
I also participated in student council which allowed me the opportunity to help mentor elementary school and middle school students.
Both of these experiences have helped me to become the person I am today.
Timeline
Assistant Pool Manager
City of Lewisville
06.2024 - Current
Life Guard
Thrive
08.2021 - 06.2024
High School Diploma -
Lewisville High School