Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
Generic

Zachary Boster

Carlisle,OH

Summary

High-achieving Store Manager offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Licensed Optical Leader

Warby Parker
10.2024 - Current
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Utilized electronic medical records software to document patient interactions and manage inventory.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.

Licensed Optician

LensCrafters
10.2022 - Current

Store General Manager

Luxottica
08.2016 - 09.2022
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
  • Determined staff promotions and demotions, and terminated employees when necessary
  • Fulfilled customer shipping needs using UPS and USPS methods
  • Completed weekly schedules according to payroll policies
  • Wrote order supply requests to replenish merchandise
  • Trained staff to deliver outstanding customer service
  • Analyzed marketing information and translated it into strategic plans
  • Worked closely with the district manager to formulate and build the store brand

Retail Manager

Luxottica
02.2015 - 08.2016
  • Addressed customer inquiries and resolved complaints
  • Design and implemented customer satisfaction metrics
  • Stocked and restocked inventory when shipments were received
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager

Store General Manager

Phillips VanHeusen
01.2013 - 02.2015
  • Design and implemented customer satisfaction metrics
  • Stocked and restocked inventory when shipments were received
  • Reorganized the sales floor to meet company demands
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
  • Determined staff promotions and demotions, and terminated employees when necessary
  • Completed weekly schedules according to payroll policies
  • Trained staff to deliver outstanding customer service

Assistant Manager

Phillips VanHeusen
02.2011 - 01.2013
  • Displayed the appropriate signage for products and sales promotions
  • Arranged items in favorable positions and areas of the store for optimal sales
  • Assisted with buying over the counter and communicating with retail merchants
  • Met and exceeded quarterly sales quotas by 12%

Education

High school diploma or GED -

Associate of Arts - Humanities

Miami University
Oxford, OH
01.2009

Skills

  • Store Management Experience
  • Profit & loss
  • Payroll
  • Merchandising
  • Loss Prevention
  • Recruiting
  • Inventory Control
  • Business Development
  • Communication skills
  • Customer service
  • Microsoft Office
  • Sales
  • Quality control
  • Laboratory procedures

Certification

Driver's License

Assessments

  • Sales skills, Proficient, 07/01/22
  • Influencing and negotiating with customers, Proficient
  • Warehouse safety, Proficient, 09/01/23
  • Attention to detail, Proficient, 09/01/23
  • Management & leadership skills: Impact & influence, Proficient, 07/01/22
  • Veterinary technician, Proficient, 08/01/22
  • Recruiting, Proficient, 09/01/23
  • Work style: Reliability, Proficient, 08/01/22

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Licensed Optical Leader

Warby Parker
10.2024 - Current

Licensed Optician

LensCrafters
10.2022 - Current

Store General Manager

Luxottica
08.2016 - 09.2022

Retail Manager

Luxottica
02.2015 - 08.2016

Store General Manager

Phillips VanHeusen
01.2013 - 02.2015

Assistant Manager

Phillips VanHeusen
02.2011 - 01.2013

Associate of Arts - Humanities

Miami University

High school diploma or GED -

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