Zachary Brants
Mckinney,TX
Summary
Customer-focused Operations professional with a deep understanding of business and wellness. Proven track record of cultivating strong, lasting relationships with employees and fostering member loyalty. Exceptional proficiency in computer systems, effective communication, and meticulous organization. Elevates service quality by promptly addressing member inquiries and concerns, ensuring a seamless and satisfying experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
LA Fitness
09.2021 - Current
- Oversee the day-to-day operations of the fitness center, ensuring a seamless and exceptional member experience
- Managed a team of 15 staff members, including trainers, front desk personnel, and maintenance staff
- Implement operational strategies to improve efficiency, reduce costs, and enhance profitability
- Conducted regular facility inspections and maintenance checks to ensure a safe and clean environment
- Collaborate with leadership to implement company-wide policies and procedures
- Streamlined scheduling and resource allocation, resulting in exceeding several quarterly revenue goals.
Customer Service
Pecan Shelling
01.2016 - 03.2020
- Duties involved handling transactions, answering any questions, and lifting heavy packages
- Implemented quality control measures to ensure that all pecans meet industry standards and customer expectations
- Developed and maintained relationships with local farmers and suppliers, negotiating favorable terms and securing a steady source of pecans.
Education
AS Degree - General Studies
Collin College McKinney
Skills
- Detail-oriented
- Transaction oversight
- Guest service oversight
- Operations management
- Leadership experience
- Multi-Unit Operations Management
- Staff Management
- Staff Training
- High-Pressure Environments
- Google Docs
- Business Management Principles
- Customer Service
Certification
Emergency Medical Technician— June 2020 - August 2020
I completed the EMT course at Collin College in the Summer of 2020 and passed the National Registry in October of 2020.
TCFP FireFighter Basic — January 2020 - June 2020
I completed the Fire Academy in June of 2020 and passed my National Registry in November of 2020.
CPR/First Aid Certified - 2020
Timeline
Operations Manager
LA Fitness
09.2021 - Current
Customer Service
Pecan Shelling
01.2016 - 03.2020
AS Degree - General Studies
Collin College McKinney
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