Intern
Kilgore College
Longview, TX
06.2014 - 11.2014
- Reduced downtime for staff and faculty by quickly troubleshooting hardware and software problems.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Conducted thorough testing on newly-implemented software solutions before deployment to guarantee optimal functionality.
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Developed strong rapport with staff and faculty members, building trust as a reliable resource for IT support needs.
- Contributed to a positive work environment within the IT department by maintaining a solutions-oriented mindset and a collaborative team spirit.
- Enhanced system performance by regularly updating software and conducting routine maintenance checks.
- Collaborated with colleagues to implement innovative solutions for recurring technical challenges.
- Maintained accurate records of completed tasks, ensuring quality control and facilitating smooth workflow within the department.
- Performed regular data backups to ensure information security and minimize potential risks from data loss incidents.
- Collaborated with supervisors to escalate and address staff and faculty inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Promoted efficiency among departments with prompt resolution of system issues.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed and implemented preventive maintenance procedures.
- Researched and identified solutions to technical problems.