Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Brown

Spiro,OK

Summary

Dynamic Night Shift Manager with a proven track record at Choctawnation, excelling in employee motivation and customer service. Enhanced team performance through effective coaching and conflict resolution, fostering a positive work culture that increased retention. Skilled in task delegation and maintaining workplace safety, ensuring operational excellence and high standards of service.

Overview

14
14
years of professional experience

Work History

Night Shift Manager

Choctawnation
06.2021 - Current
  • Prepared materials for following shift.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Facilitated smooth shift transitions by effectively coordinating with day shift managers on crucial updates and handovers.
  • Conducted regular performance evaluations, identifying areas of strength as well as opportunities for development among team members.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Provided first-rate service to all customers regardless of time or concern.
  • Increased employee retention through fostering a positive work culture and offering growth opportunities within the organization.

Evs Staff

Choctawnation
07.2020 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Developed and improved time management and organizational skills to maximise personal productivity.

Store Manager

Avis Lube
01.2016 - 05.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Driver, Machanic, Fleet Supervisor

Commercial Services
01.2011 - 01.2016
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Disassembled defective parts to make proper repairs.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Followed all relevant traffic laws and safety regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Education

High School Diploma -

Big Spring High
Big Spring, TX
08-2011

Skills

  • Customer service
  • Workplace safety
  • Cleaning procedures
  • Reporting skills
  • Employee motivation
  • Conflict resolution
  • Task delegation
  • Stock management
  • Bank deposit preparation
  • Staff training experience
  • Positive attitude

Timeline

Night Shift Manager

Choctawnation
06.2021 - Current

Evs Staff

Choctawnation
07.2020 - Current

Store Manager

Avis Lube
01.2016 - 05.2021

Driver, Machanic, Fleet Supervisor

Commercial Services
01.2011 - 01.2016

High School Diploma -

Big Spring High

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Zachary Brown