Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Brown

San Tan Valley,AZ

Summary

Results-driven professional with a strong history of cultivating relationships, overseeing projects from inception to fruition, and showcasing exceptional communication abilities. Versatile and innovative leader capable of excelling autonomously and fostering team achievements through strategic policy adjustments. Ambitious individual with a wealth of sales and customer service expertise, adept in Microsoft Office Suite, and dedicated team member eager to grow and progress within the organization.

Overview

6
6
years of professional experience

Work History

HVAC-R Service Technician

The Arcticom Group
06.2023 - 06.2025
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Filled out detailed work orders for each job completed.
  • Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.

Store Manager

Spencer Auto Repair
04.2021 - 06.2023
  • Directed daily operations of a high-volume automotive repair facility, ensuring efficient workflow, customer satisfaction, and profitability.
  • Supervised a team of services technicians and advisors to achieve performance goals.
  • Monitored repair schedules, labor efficiency, and service quality to maintain high operational standards.
  • Managed parts inventory, vendor negotiations, and supply chain efficiency to control costs and reduce down time.
  • Handled escalated customer concerns with professionalism, resulting in improved satisfaction and loyalty.

Technical Support Representative

Asurion
08.2020 - 04.2021
  • Diagnosed and resolved technical hardware and software issues.
  • Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
  • Maintained detailed records of daily interactions with customers, including contacts, fulfillment actions, and processing of support agreements.
  • Boosted revenue by upselling and cross-selling value-added products and services to callers.
  • Managed high levels of call flow and responded to technical support needs.

New Vehicle Sales Associate

RideNow Powersports
10.2019 - 08.2020
  • Delivered exceptional customer service to each person, skillfully managing all stages of buying processes and after-sales support.
  • Earned high customer satisfaction marks by helping each person get into the ideal vehicle at desired payment.
  • Maintained long-term revenue streams with careful management of client relationships, generating repeat business and consistent referrals.
  • Achieved targets by marketing vehicles via diverse strategies, including cold calling customers and posting on social media.

Education

High School Diploma -

Hartville High School
Hartville, Missouri
05.2007

Skills

  • Skilled in Microsoft Office applications
  • Thriving in rapid work environments
  • Facilitating team adaptation to policy changes
  • Driven team-oriented professional
  • Customer satisfaction
  • Customer education
  • Follow-up skills
  • Complaint handling
  • Organization
  • Customer relations

Timeline

HVAC-R Service Technician

The Arcticom Group
06.2023 - 06.2025

Store Manager

Spencer Auto Repair
04.2021 - 06.2023

Technical Support Representative

Asurion
08.2020 - 04.2021

New Vehicle Sales Associate

RideNow Powersports
10.2019 - 08.2020

High School Diploma -

Hartville High School

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