Zachary Burns
Sales Specialist
Graham,NC
Summary
Driven Sales Specialist with 6 years of experience in Contractor sales. Focused on meeting deadlines and exceeding expectations. Skillful using diplomatic and personable approach to resolve customer issues. Team motivator with proficiency in CRM.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Sales Specialist
Pro Services, Lowe's
Amherst, NY
11.2019 - Current
- Was asked to move to Pro services due to my knowledge of working with our store system and being able to build relationships with customers
- Made a red vest mentor for new associates to learn from
- In charge of handling many high volume clients and have working knowledge of materials that we sell and services we provide.
Sales Specialist Millwork
Lowe's
Amherst, NY
09.2018 - 11.2019
- Walk customers through the process of ordering custom doors and windows as well as providing information to customers on the products they are curious about
- On top of helping customers select items, I also help walk customers through the installation services we offer
- Top sales in my department my first month #1 in sales for the region (138 stores)
Customer Service Associate
Lowe's
Amherst, NY
01.2016 - 09.2018
- Responded to customer calls to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Supervisor
CCS Of WNY
02.2013 - 05.2014
- I was a key & code carrying supervisor in charge of a team of cleaners tasked with cleaning a multi building school campus after daily operations as well as special events
- Tasked with turning around the site with the most complaints in the company to the one with the fewest as well as getting the cleaning of the buildings done in a more timely manner.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
Education
Associate of Applied Science - COMPUTER SCIENCE
09.2015 - 11.2017
Bachelor of Science - IT Operations Management
08.2021 - 01.2023
Skills
SkillsCustomer ServiceCustomer CareSalesCustomer relationship managementMicrosoft Office
Lead prospecting
Account management
Sales expertise
Relationship building
Customer Relations
Staff Training
Accomplishments
- Ranked #1 in Northeast Region for 3 months in a row.
- Used Microsoft Excel to develop inventory tracking and cost spreadsheets.
- Surpassed annual sales quota by 55%.
- Given Mentor Status in my first month
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bellevue University - Bachelor of Science, IT Operations Management
08.2021 - 01.2023
Sales Specialist - Pro Services, Lowe's
11.2019 - Current
Sales Specialist Millwork - Lowe's
09.2018 - 11.2019
Customer Service Associate - Lowe's
01.2016 - 09.2018
Niagara County Community College - Associate of Applied Science, COMPUTER SCIENCE
09.2015 - 11.2017
Supervisor - CCS Of WNY
02.2013 - 05.2014