Zachary Busto

Assistant Manager

Northwest Restaurants

04.2011 - Current

Generated repeat business through exceptional customer service.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Conducted performance evaluations and provided constructive feedback to employees.
Supervised day-to-day operations to meet performance, quality and service expectations.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Established team priorities, maintained schedules and monitored performance.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Successfully managed budgets and allocated resources to maximize productivity and profitability.