Zachary Cael
Garland,TX
Summary
Assist with oversight and coordination of Security Operations assets across multiple regions in Texas and Georgia metroplex areas. Manage, track, and optimize radio communication units on a national level to ensure reliability. Monitor asset performance and recommend improvements. Maintain compliance with organizational policies and procedures.
Overview
4
4
years of professional experience
Work History
Analytics Manager
Allied Universal (AT&T)
08.2025 - Current
- Integrated third-party analytics solutions into ongoing projects.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Compiled, cleaned and manipulated data for proper handling.
Security Operations Center Lead
Allied Universal (AT&T)
05.2024 - 08.2025
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Security Operations Center Operator
Allied Universal (AT&T)
05.2021 - 05.2024
- Operated security systems to monitor facility access and ensure safety compliance.
Signal Support Systems Sergeant
United States Army Reserve
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Signal Support Specialist (25U)
United States Army
07.2021 - 10.2024
- Assisted in troubleshooting and resolving communication system issues to maintain operational readiness.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX07-2017
Skills
- Report generation
- Teamwork
- Attention to detail
- Organizational skills
- Computer skills
- Operations reporting
- Operations optimization
- Operations improvement
- Data collection procedures
- Data collection and reporting
Accomplishments
- Supervised team of 9 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved communications by introducing dispatch and everbridge for emergency tasks.
- Collaborated with team of 5 in the development of communications across Dallas and Georgia client sites.
Army Achievement Medal
Achieved on the year of 2022, 2023, and 2024 for connecting and keeping communications during mock missions. Ensuring constant communication is kept between command and soldiers.
Languages
Tagalog
Native or Bilingual
Timeline
Analytics Manager
Allied Universal (AT&T)
08.2025 - Current
Signal Support Systems Sergeant
United States Army Reserve
10.2024 - Current
Security Operations Center Lead
Allied Universal (AT&T)
05.2024 - 08.2025
Signal Support Specialist (25U)
United States Army
07.2021 - 10.2024
Security Operations Center Operator
Allied Universal (AT&T)
05.2021 - 05.2024
High School Diploma -
Lakeview Centennial High School
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