Zachary Calabrese
Dallas,TX
Summary
A seasoned hospitality professional with a proven track record at Aloft Hotel, I excel in guest relations and team member development. Demonstrated success in enhancing customer satisfaction and repeat business through exceptional leadership and problem-solving abilities. Skilled in banquet setup and kitchen team training, I consistently deliver hospitality service excellence, driving significant improvements in service delivery.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Banquet Captain
Aloft Hotel
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
Chef De Partie
JOEY Restaurant Group
01.2024 - 07.2024
- Developed and cooked memorable dishes that brought new customers into establishment.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Maintained well-organized mise en place to keep work consistent.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
- Enhanced kitchen efficiency by streamlining prep work and implementing time-saving techniques.
- Managed inventory efficiently, rotating stock to ensure freshness while minimizing spoilage or waste.
- Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
Server
Kona Grill
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Bellagreen
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Line Cook
Elephant East, Harwood Restaurant Group
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
No Degree - Electrical Power And Controls
Texas State Technical College
Waco, TXHigh School Diploma -
Plano Senior HighSchool
Plano, TX05-2020
Skills
- Banquet Setup
- Guest Relations
- Team member development
- Exceptional leadership
- Item promotion
- Hospitality service expertise
- Kitchen Team Training
- Food sales and promotion
- Professional Attitude
- Problem-solving abilities
Certification
Food Handler License
TBAC Certified
Timeline
Chef De Partie
JOEY Restaurant Group
01.2024 - 07.2024
Food Handler License
TBAC Certified
Banquet Captain
Aloft Hotel
Server
Kona Grill
Server
Bellagreen
Line Cook
Elephant East, Harwood Restaurant Group
No Degree - Electrical Power And Controls
Texas State Technical College
High School Diploma -
Plano Senior HighSchool
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