Zachary Campanella
Oro Valley,AZ
Summary
Resourceful F&B Supervisor known for high productivity levels and efficient task completion. Skilled in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving to enhance team performance and ensure guest satisfaction. With a strong passion for hospitality and an even bigger desire to learn and advance in my career.
Overview
9
9
years of professional experience
Work History
F&B Supervisor
Four Points by Sheraton
Tucson, AZ
06.2021 - Current
- Managed customer complaints or concerns in a timely and professional manner.
- Reorganized bar stations to streamline service flow.
- Monitored patron alcohol consumption to encourage safety.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created weekly schedules for F&B staff according to business needs.
- Encouraged teamwork amongst F&B staff by setting positive examples at all times.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Implemented strategies designed to increase revenue through upselling techniques.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Processed payments accurately and efficiently with POS system.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Lead Server
Denny's Restaurant
Tucson, AZ
10.2022 - 08.2023
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Answered phone calls from customers regarding reservations or inquiries about menu items.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Processed guest checks using POS system accurately.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Verified accuracy of bills before presenting them to customers.
Server/Expeditor/Restaurant Busser
Saddlebrooke One
Tucson, AZ
03.2017 - 05.2021
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
Kitchen Expeditor/Busser
Saddlebrooke Two
Tucson, AZ
03.2015 - 03.2017
- Verified accuracy of orders before they left the kitchen.
- Organized orders for kitchen staff to ensure efficient workflow.
- Monitored food preparation times to ensure freshness of dishes served.
- Ensured all plates were properly garnished prior to being served.
- Cleaned work areas and equipment after each shift.
- Adhered to sanitation guidelines when handling food and beverage items.
- Provided quick and efficient clearing of tables between courses.
- Provided assistance to other bussers or waitstaff when needed.
- Replenished napkins, condiments, silverware and glassware as needed.
- Ensured that each table was properly set before seating guests.
Education
Some College (No Degree) - Hospitality
Northern Arizona University
Flagstaff, AZSkills
- Food and Beverage Operations
- Customer Service
- Food Safety
- Recruitment
- Microsoft Excel
- Inventory Management
- Staff Training
- Responsible Alcohol Service
- Issue Resolution
- Menu Memorization
- Beverage knowledge
- Schedule Coordination
References
References available upon request.
Timeline
Lead Server
Denny's Restaurant
10.2022 - 08.2023
F&B Supervisor
Four Points by Sheraton
06.2021 - Current
Server/Expeditor/Restaurant Busser
Saddlebrooke One
03.2017 - 05.2021
Kitchen Expeditor/Busser
Saddlebrooke Two
03.2015 - 03.2017
Some College (No Degree) - Hospitality
Northern Arizona University
Similar Profiles
Lalyn GarganeraLalyn Garganera
ACCOUNTS RECEIVABLE SUPERVISOR at Four Points by Sheraton PalawanACCOUNTS RECEIVABLE SUPERVISOR at Four Points by Sheraton Palawan
Jennifer D.A.M. DeSilvaJennifer D.A.M. DeSilva
Front Office Department – Intern at Four Points By Sheraton PuchongFront Office Department – Intern at Four Points By Sheraton Puchong
VANESSA MORALESVANESSA MORALES
Front Desk Assistant at Four Points By SheratonFront Desk Assistant at Four Points By Sheraton
Christin WinebrennerChristin Winebrenner
Front Desk Agent at Four Points by SheratonFront Desk Agent at Four Points by Sheraton
David VobachDavid Vobach
Clerk of Scales, Clocker at Arapahoe Park Race TrackClerk of Scales, Clocker at Arapahoe Park Race Track