Zachary Campbell
Las Vegas,NV
Summary
Trained in multiple types of cuisine and table service. Banquets and and large events. Creative Business Owner with exceptional background spent in costumer service. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Motivated business professional bringing 15years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
21
21
years of professional experience
Work History
Business Owner/Operator
Apogee Moving Helpers
11.2010 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared annual budgets with controls to prevent overages.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Restaurant Waiter
Olive Garden Restaurant
03.2010 - 11.2011
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table
- check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Trainer
- Up sale new menu items
Assistant Manager
Silvertoncasino
04.2006 - 05.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Restaurant Waiter
Claim Jumper Restaurant
01.2005 - 05.2007
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Trainer
Front of House Wait Staff Member /Junior Sous Chef
Green Valley Ranch Resort Spa & Casino
02.2004 - 02.2005
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Served food and beverages promptly with focused attention to customer needs.
- Bartender
- Room Service
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Captain Waiter
Commander's Palace Restaurant
01.2003 - 09.2004
- Showed high-level understanding of fine dining standards and practices.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Completed restaurant opening and closing functions that included POS report generation.
- Trained and managed dining room staff with diverse service backgrounds.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Trained staff members on use of POS system.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Arts - Culinary Arts
The Art Institute of Houston
Houston, TX02.1994
High School Diploma -
Willowridge High School
Houston, TX05.1981
Skills
- Staff Management
- Business Development
- Resources Allocation
- Employee Training
- Financial Management
- Quality Assurance
- Strategic Planning
- Business Administration
- Sales Planning
- Consulting
- Business Marketing
- Negotiation
- Sales Strategics
- Incident Response
- Relationship Building
- Cost Control and Budgeting
Additional Information
I have worked at multitude of fine restaurant establishment. From fine dining to casual in order to get as much food and restaurant knowledge as possible in order to excel in the industry. I have over 30 years in the Food and Beverage field from management to trainer. To concepts of new openings . I also have the pleasure of waiting on several presidents and dignitary of the United States and abroad. I have work with several Master Chefs and know the the important of details in the business and quality standard that it take to assure repeat guess and enjoyable dining experience.
Asian Cuisine
Italian Cuisine
Mexican Cuisine
Wild Game
Steak House
Mediterranean
Ethiopian
Timeline
Business Owner/Operator
Apogee Moving Helpers
11.2010 - Current
Restaurant Waiter
Olive Garden Restaurant
03.2010 - 11.2011
Assistant Manager
Silvertoncasino
04.2006 - 05.2007
Restaurant Waiter
Claim Jumper Restaurant
01.2005 - 05.2007
Front of House Wait Staff Member /Junior Sous Chef
Green Valley Ranch Resort Spa & Casino
02.2004 - 02.2005
Captain Waiter
Commander's Palace Restaurant
01.2003 - 09.2004
Bachelor of Arts - Culinary Arts
The Art Institute of Houston
High School Diploma -
Willowridge High School
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