Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Cantrell

Dallas,TX

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

4
4
years of professional experience

Work History

BDC Manager

Don Herring Auto Group
08.2023 - Current
  • Enhanced customer retention through exceptional communication, attentive follow-up, and personalized service.
  • Streamlined BDC operations by identifying inefficiencies, implementing process improvements, and reducing response times.
  • Improved team productivity by developing comprehensive training programs, monitoring performance metrics, and providing ongoing feedback.
  • Optimized lead management processes to ensure timely follow-ups and increased conversion rates.

Internet Sales Manager/ Sales Director

Acura Of The Rio Grande Valley
01.2022 - 03.2023
  • Increased online sales revenue by developing and executing effective internet marketing strategies.
  • Managed a team of sales professionals, resulting in improved customer satisfaction and higher sales.
  • Analyzed web traffic data to identify trends and optimize website performance, enhancing user experience and boosting conversion rates.
  • Utilized advanced CRM tools effectively to manage customer interactions, track progress towards goals, and streamline communications within the team.
  • Played a pivotal role in analyzing customer credit applications and submitting them to financial institutions using Dealertrack

Account Executive

GDH Consulting
08.2021 - 01.2022
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Streamlined account management processes for increased efficiency and improved client retention rates..
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.

Sales Development Representative

Operatix
01.2021 - 08.2021
  • Increased sales leads by implementing targeted outreach strategies and personalized followups.
  • Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
  • Expanded client base by conducting market research to identify new prospects and potential business opportunities.
  • Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.

Sales Associate

McKinney Volkswagen
06.2020 - 11.2020
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Sales Manager/ Back up Finance Manager

La Porte Mitsubishi
08.2019 - 04.2020
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.

Education

Bachelor of Arts - University Studies

Texas Tech University
Lubbock, TX
03.2018

Skills

  • Profit-Loss Projections
  • Staff Support
  • Direct Sales
  • CRM Software
  • Market and Competitive Analysis
  • Market Intelligence
  • Sales Strategies Implementation
  • Customer Relationships
  • Verbal Communication
  • Guest Relations
  • Sales Training
  • Lender Relations

Timeline

BDC Manager

Don Herring Auto Group
08.2023 - Current

Internet Sales Manager/ Sales Director

Acura Of The Rio Grande Valley
01.2022 - 03.2023

Account Executive

GDH Consulting
08.2021 - 01.2022

Sales Development Representative

Operatix
01.2021 - 08.2021

Sales Associate

McKinney Volkswagen
06.2020 - 11.2020

Sales Manager/ Back up Finance Manager

La Porte Mitsubishi
08.2019 - 04.2020

Bachelor of Arts - University Studies

Texas Tech University

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Zachary Cantrell