Zachary Cato
Winslow,IN
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
18
18
years of professional experience
Work History
Production Worker
PSC
06.2024 - Current
- Maintained organized work area by cleaning and removing hazards.
- Organized work to meet demanding production goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Made sure that products were produced on time and are of good quality.
Home Improvement Services
Self-employeed
01.2011 - Current
- Completed remodeling of residential garages, roofs and bathrooms.
- Measured and marked cutting lines on materials, using rulers, pencils, chalk and marking gauge.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Used variety of hand and power tools to complete tasks.
- Interviewed clients to determine remodeling needs, budget and financing needs.
- Demonstrated adaptability when faced with unforeseen challenges or alterations mid-project; adjusted timelines and resources accordingly to maintain client satisfaction.
- Delivered high-quality craftsmanship through meticulous attention to detail, resulting in long-lasting improvements.
Service Technician
Dubois County Garage Doors
03.2021 - 09.2023
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Production Worker
Windsor Machine Group
04.2016 - 02.2021
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Inspected products and machines to maintain quality and efficiency.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
CNC Machine Operator
Jasper Group
02.2015 - 03.2016
- Exceeded productivity targets consistently, skillfully managing time and workload to achieve outstanding results.
- Properly loaded and unloaded materials in and out of machines.
- Trained and coached new team members on proper machine set-up procedures.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
CNC Machine Operator
OFS Brands
08.2011 - 01.2015
- Exceeded productivity targets consistently, skillfully managing time and workload to achieve outstanding results.
- Properly loaded and unloaded materials in and out of machines.
- Trained and coached new team members on proper machine set-up procedures.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Manually set up machinery, lathes, and grinders.
Laborer
Nelson Construction
02.2007 - 07.2011
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Mixed and poured concrete for variety of projects.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Helped with door and window installations.
- Used variety of hand and power tools to complete tasks.
Education
High School Diploma -
Pike Central High School
Petersburg, IN05-2004
Skills
- Workplace Cleanliness
- Valid Driver's License
- Customer Service
- Analytical Thinking
- Product Assembly
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
Timeline
Production Worker
PSC
06.2024 - Current
Service Technician
Dubois County Garage Doors
03.2021 - 09.2023
Production Worker
Windsor Machine Group
04.2016 - 02.2021
CNC Machine Operator
Jasper Group
02.2015 - 03.2016
CNC Machine Operator
OFS Brands
08.2011 - 01.2015
Home Improvement Services
Self-employeed
01.2011 - Current
Laborer
Nelson Construction
02.2007 - 07.2011
High School Diploma -
Pike Central High School
Similar Profiles
Montell WilliamsMontell Williams
Chemical Loader at PSCChemical Loader at PSC
Nathan DawdyNathan Dawdy
Hot Apprentice at PSCHot Apprentice at PSC
Matthew BerringMatthew Berring
Railroad Conductor at PSCRailroad Conductor at PSC