Cynthia Cavanaugh
Fort Worth,United States
Summary
Highly-motivated employee with 7+ years of dental insurance experience with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Insurance Director
Today Dental
08.2024 - Current
- Managed insurance policy development and compliance for diverse client needs.
- Oversaw claims processing, ensuring accurate documentation and timely resolutions.
- Post insurance payments checks/efts
- Audit accounts
- Directed the strategic planning, implementation, and oversight of dental insurance programs to ensure profitability, compliance, and member satisfaction.
- Oversaw provider network development, credentialing, and contract negotiations to expand access.
- Monitored claims processing operations, ensuring accuracy, efficiency, and adherence to state/federal regulatory requirements.
Insurance Coordinator
Today Dental
Fort Worth, TX
08.2020 - 08.2024
- Manage the insurance process for multiple locations
- Verify insurance coverage for the next day
- Submit claims/pre-auths to insurance companies and clearinghouses.
- Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
- Post insurance payments to patient accounts
- Audit patient accounts and insurance plans
- Credential new providers with insurance companies
Front Office Receptionist
Museum Smiles
Fort Worth, TX
02.2011 - 01.2020
- Greeted patients and answered phone calls
- Facilitated check in and check out process
- Managed patient scheduling to meet daily productivity targets
- Presented treatment plans and handle follow up inquiries
- Verified insurance coverage and audited accounts
- Handled billing/collection calls
Customer Service
Bed Bath & Beyond
Fort Worth, TX
01.2011 - 01.2016
- Floor sales associate
- Helped customers with product and information needs
- Resolved customer complaints and issues
- Checked customers out and handler returns
Education
High School Diploma -
Brewer High School
Fort Worth, TX05.2014
Some College (No Degree) -
Grand Canyon University
Phoenix, AZSkills
- Accounting management skills
- Medicaid knowledge
- Insurance plan verification and claims processing
- Strategic thinking skills
- Excellent Communication Skills
- Organized and Hard Working
Timeline
Insurance Director
Today Dental
08.2024 - Current
Insurance Coordinator
Today Dental
08.2020 - 08.2024
Front Office Receptionist
Museum Smiles
02.2011 - 01.2020
Customer Service
Bed Bath & Beyond
01.2011 - 01.2016
High School Diploma -
Brewer High School
Some College (No Degree) -
Grand Canyon University