Zachary Chapman
Kuna,Idaho
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Operations Agent
Nampa Civic Center
Nampa, ID
01.2023 - Current
- Ensured compliance with company policies and procedures.
- Provided support to customers in resolving operational issues.
- Coordinated with other departments to resolve customer inquiries and complaints.
- Managed inventory levels, ensuring sufficient supply of materials for operations staff.
- Assisted with the development and implementation of operational processes and procedures.
- Resolved conflicts between customers and operations staff in a timely manner.
- Collaborated with other teams on product launches, promotions, or special events.
- Implemented new technologies into operational processes as needed.
Food Runner
Big Mics Saloon
Kuna, ID
02.2022 - 08.2023
- Assisted servers in setting up tables for guests.
- Greeted and welcomed customers as they arrived at the restaurant.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Ensured that all orders were correct before leaving the kitchen area.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Responded promptly to customer inquiries and requests for additional items or services.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Collaborated with management team on ways to improve service levels within the restaurant.
- Assisted in training new staff members on restaurant operations and procedures.
- Double-checked meals placed in window against customer tickets for accuracy.
- Assisted servers to optimize guest dining experience.
- Memorized dining room floor plans and understood seat number system.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Responded quickly to customer concerns and escalated major issues to management.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Stocked service supply areas with tableware, garnishes and prepared food.
- Offered insight into menu items to answer customer questions.
- Built and maintained relationships with regular customers by learning and remembering preferences.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Effectively multitasked within a fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Supported serving staff in delivering accurate and well-presented food orders.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
GED -
Melba High School / Homeschool
Melba, ID05-2017
Some College (No Degree) - Narrative Illustration And Anatomy
CG Masters Academy
Los Angeles, CASkills
- Policy And Procedure Adherence
- Corporate Partnerships
- Inventory Maintenance
- Inventory Coordination
- Compliance Understanding
- Compliance Management
- Customer Support
- Understanding Of Customers' Needs
- Customer Service
- Problem-Solving
- Troubleshooting And Problem Solving
- Issue Resolution
- Teamwork And Collaboration
- Technology
- Critical Thinking
- Graphic Designing
- Risk Mitigation
Affiliations
- Hunting and Fishing
- Martial Arts
- Art and Painting
- Photography
- Caligraphy and Literature
- Poetry and Writing
Languages
English
Native/ Bilingual
Spanish
Full Professional
Accomplishments
- 2nd Degree Black belt in Cheng Han style Taekwondo.
Timeline
Operations Agent
Nampa Civic Center
01.2023 - Current
Food Runner
Big Mics Saloon
02.2022 - 08.2023
GED -
Melba High School / Homeschool
Some College (No Degree) - Narrative Illustration And Anatomy
CG Masters Academy
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