Zachary Chartier
San Antonio,Texas
Summary
Resourceful IT Systems Administrator known for high productivity and efficient task completion. Possess specialized skills in system administation, cloud computing, and system optimization. Excel in problem-solving, time management, and communication, ensuring seamless operations and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Management Analyst
TREX Solutions
09.2022 - Current
- Create and manage Account Provisioning (AP) projects and project timelines.
- Assessed operational processes and identified areas of improvement regarding MHS GENESIS accounts.
- Created and implemented new Account Provisioning processes enterprise-wide per MHS GENESIS audit report, corrective action plan (CAPs).
- MHS GENESIS Deployment Operations to Sustainment across multiple Military Treatment Facilities (MTFs).
- Created numerous training documents and facilitated training meetings with local MTFs.
- Set up, coordinated, and led weekly and monthly meetings with MTFs regarding sustainment efforts after deployment.
- Ensure Operations and Sustainment adherence to the Department of Defense (DoD) Cybersecurity Risk Management Framework (RMF), July 19, 2022, regarding Go-Live and Post-Live ticketing.
- Remote support for Account Provisioning (AP) on creation, edition, deactivation, deletion, and suspension of MHS GENESIS accounts.
- Report how new defense policy changes can result in cybersecurity vulnerabilities, using cybersecurity controls according to NIST.SP 800-53 Rev. 5.
- Develop and maintain current curriculum and overview of MHS GENESIS account provisioning offerings for MTFs.
- Review of DoD Information Technology (IT) Portfolio Repository (DITPR) for Code Block Updates, DHA Policy Publications, etc.
- Create AP Team Management Plan, Project Timelines, tasks, and metrics.
- Drafted recommendations for policy changes based on research results.
- Analyzed customer feedback surveys to identify trends in customer service issues.
- Facilitated team meetings to discuss project progress, goals and objectives.
- Identified opportunities for process automation through technology upgrades.
- Developed and facilitated presentations for executive briefings on key performance indicators.
DHA Assistant Supervisor
Perspecta
08.2018 - 09.2022
- Provide technical support for DoD and DHA health IT systems.
- Supported all branch MTFs (Military Treatment Facilities) worldwide.
- Supervise over 70 technicians to ensure efficiency and productivity.
- Develop process enhancement strategies and conduct problem management, delivering valuable service improvements while identifying and eliminating the driving forces behind incidents.
- Document and create policies, procedures, and onboarding guidelines for the startup of the Navy Helpdesk.
- Analyze and report on patterns and trends to improve future service delivery and reduce major incidents.
- Interact with local MTF POCs to escalate or resolve incidents.
- Manage contacts with customers, direct reports, peers, and independent vendors. Develop and refine Organizational Change Management SOPs and key Change Management Workflows.
- Develop, lead, and motivate a team of service desk professionals to deliver excellent technical/non-technical support with outstanding customer service satisfaction.
IT Systems Director
RoboVent
01.2019 - 01.2020
- Oversee IT operations and department responsibilities.
- Develop strategy as it relates to the organization's IT infrastructure (computer and information systems, security, communication systems).
- Develop, manage, and track the IT department's annual budget of $900,000, yearly.
- Ensure smooth delivery and operation of IT services by monitoring system performance.
- Create processes and standards for selection, implementation, and support of systems.
- Work with all departments to design and implement solutions to improve department requirements/needs.
- Ensuring that the SQL database/server is adequately backed up and maintained to eliminate any downtime.
- Develop custom applications using Salesforce and integrating Salesforce with other company proprietary software/servers.
- Carry out regular internal Salesforce system audits and upgrades.
- Interface with various team members, such as Accounting, Human Resources, Marketing, Sales, and Operations staff, on a regular basis.
- Develop automation scripts that can be deployed widely for testing, data collection, and analysis.
DHA System Administrator
Inserso
08.2016 - 08.2018
- Provide technical support for DoD, DHA, and ARMY medical information systems, including AHTLA, CHCS, DMLSS, HAIMS, Essentris, and MHS Genesis.
- Ensure appropriate action is taken to anticipate, investigate and resolve any problems in systems and services that will be fully documented.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot while providing technical assistance and support for ticket system.
- Administer servers, desktop computers, printers, phones, smart phone, software deployment, security updates and patches.
- Remote diagnostics and troubleshooting client workstations with remote desktop support through RDP, Bomgar and Dameware.
- Managed client accounts through Active Directory performing unlocks, resets, enabling of accounts and adding of OU groups.
- Troubleshoot existing servers/computer hardware, peripherals, services, settings, directories and storage in accordance with standards and project/operational requirements.
IT System Administrator
Six Flag Fiesta Texas
03.2017 - 10.2017
- Perform daily system status checks on UPS, servers, firewalls, switches, and POS systems while monitoring system performance to ensure optimal availability of services.
- Upgrade systems and processes as required for enhanced functionality and consistent security posture.
- Create and maintain accurate documentation for assigned applications, including day-to-day processes and application-specific information.
- Assist in the administration and installation of phone servers and voicemail systems, while replacing/repairing any analog/digital phone lines throughout the park.
- Installed, configured, and maintained hardware such as servers, computers, and printers.
- Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points.
- Provided on-ground and remote technical support for users within the park relating to complex IT issues, POS systems, and phone systems.
- Implemented new technologies to improve system reliability and efficiency.
- Deployed patches on all desktops and servers in order to maintain security standards within the organization.
IT System Administrator
Rainman Creative
01.2016 - 08.2016
- Analyzed and develop innovative resolutions for complex problems involving availability and/or performance at the component level.
- Performed minor SQL queries to retrieve, organize, and manage customer database information.
- Manages all new user provisioning, developed customizations (new fields, new objects) to Salesforce that improved workflows and reporting.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot while providing technical assistance and support for the ticket system.
- Managed client web content, website hosting, email hosting, and website migration through Rackspace cloud services.
- Managed name servers, DNS, and domain hosting through Rackspace.
- Monitored & resolved company-wide trouble tickets.
- Bought, renewed, and transferred domains and SSL certificates and managed hosting through GoDaddy, HostGator, Rackspace, Google, Hover, FatCow, and NameCheap.
- Email setup and password resets for client accounts.
- Performed minor website updates through WordPress and PHP.
Education
Bachelor of Science - Cloud & System Administration
Western Governors University
06-2026
Associate of Applied Science - Information Technology
Baker College
06-2014
Skills
- Systems Security
- Systems Management
- Problem Management
- Continuous Service Improvement
- Graphic Design
- Data Analysis
- Web Development
- Cloud Computing
- Network Administration
- Cybersecurity
- Project Management
- IT Support and Troubleshooting
- Automation
- Technical Writing and Documentation
- Active Directory
- POS Systems
- Remote Desktop
- Deployment
Certification
- HDI Desktop Support
- CompTIA A+
- CompTIA Security +
Accomplishments
- DoD/DHA experience
- NACLC security clearance
- CompTIA (CE) enrolled
- Multiple leadership awards
- Industry-based certifications
Projects
- DHA Navy Desk Startup - Key player in the startup of the DHA Navy Help Desk where as an assistant supervisor I helped create, develop and transform company policies, SOPs and onboarding procedures which resulted in great success and higher metrics.
- Six Flags Fiesta Texas Migration - Helped upgrade windows 10 to over 200 computers while maintaining and upgrading in total 400 end point devices for Six flags which accelerated project completion time saving the company thousands on the project budget.
- Rainman Creative Building Migration - Designed, implemented and maintained network mainframe at Rainman Creative while transiting building locations resulting in zero network & phone down time
- AIG Shields Up: Cybersecurity virtual experience program on Forage - Completed a cybersecurity threat analysis simulation for the Cyber Defense Unit, staying updated on CISA publications. Researched and understood reported vulnerabilities, showcasing analytical skills in cybersecurity. Drafted a clear and concise email to guide teams on vulnerability remediation. Utilized Python skills to write a script for ethical hacking, avoiding ransom payments by bruteforcing decryption keys.
Software
- MS Office
- Adobe Acrobat
- JAZZ
- SharePoint
- Leidos Vector
- Cerner Lights On Network,
- Citrix
- ServiceNow
- Remedy
- Visio
- Rackspace
- GoDaddy, HostGator, FatCow, NameCheap
- Salesforce
- Desktop RDP
- Bomgar
- Dameware
- Active Directory
- MHS GENESIS
- AWS | AWS Management Console
- SolarWinds
- PHP
- WordPress
- Microsoft Teams
- MailChimp
- Wireshark
- PowerShell
- Putty
Timeline
Account Management Analyst
TREX Solutions
09.2022 - Current
IT Systems Director
RoboVent
01.2019 - 01.2020
DHA Assistant Supervisor
Perspecta
08.2018 - 09.2022
IT System Administrator
Six Flag Fiesta Texas
03.2017 - 10.2017
DHA System Administrator
Inserso
08.2016 - 08.2018
IT System Administrator
Rainman Creative
01.2016 - 08.2016
Bachelor of Science - Cloud & System Administration
Western Governors University
Associate of Applied Science - Information Technology
Baker College
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