Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Zachary V. Clair

Kenner,USA

Summary

Dynamic management professional with a proven track record in cultivating strong relationships with customers, employees, vendors, and contractors. Expertise in developing innovative strategies and effective communications that enable businesses to connect with and engage target audiences. A results-oriented approach drives company growth, highlighting a commitment to hard work, dedication, and exceptional customer service. Recognized for decisiveness and the ability to inspire teams to achieve collective goals while maintaining high standards of operational excellence.

Overview

2026
2026
years of professional experience

Work History

Store Trainer

Regional Center
  • Maintained customer relationships by visiting with store managers, department managers, and employees; answering their questions; responding to special requests; describing product features.
  • Maintained store shelves by observing displays of company products; removing damaged or freshness-dated products; tidying store shelves; providing optimum display of products.
  • In grocery, dairy, frozen food, and natural organics.
  • Maintained inventory by restocking shelves with product from inventory; observing inventory levels; prompting store management to reorder when levels appear low; arranging for return and credit for damaged products.
  • Helped field sales representatives with special promotions by setting-up displays at aisle ends; checking daily on special promotions; observing customer reaction to special promotions; forwarding observations to management; removing promotions at end of special promotion period.
  • Provided information by reporting growth, expansion, or closing of supermarkets in assigned territory.
  • Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
  • Enhanced merchandising and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Store Manager

Office Depot/Office Max
06.2025 - Current
  • Achieve results for Sales, Services, Operations Profit, and Customer/Community relationships.
  • Drive the overall customer experience and sales service culture within the location.
  • Manage sales performance and identify sales opportunities.
  • Develop overall store strategies and tactics to achieve sales results and operational goals.
  • Increase conversation rates and drive customer traffic into stores.
  • Own associate training and development, talent assessment, and succession planning.
  • Provide positive and constructive feedback, coaching, and counseling.
  • Lead, motivate, and inspire associates to create a customer/client first environment.
  • Engage with the local community and host in-store events with SMBs.
  • Build strong client relationships, improve customer retention, and increase brand awareness.
  • Responsible for hiring, merchandising, operations, and execution of store and company standards.
  • Resolve associate and customer relations’ concerns.
  • Manage performance of all associates and foster a positive and inclusive workplace environment.
  • Initiate and support company changes as an active Change Champion

Store Manager

Aldi Supermarket
03.2024 - 06.2025
  • Supervises the day-to-day operations and performance of the team to provide the highest level of customer service for the customer.
  • Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees.
  • Monitors the competitive environment within the community and makes recommendations to the direct leader regarding adjustments necessary to maintain a competitive position
  • Hiring of store personnel by reviewing resumes and employment applications, as well as interviewing candidates.
  • Prepares, manages, and revises weekly schedules to ensure appropriate store staffing levels
  • Establishes and communicates job responsibilities and performance expectations to direct reports to ensure mutual understanding and desired results
  • Identifies training and development opportunities that will assist direct reports in achieving enhanced performance
  • Conducts annual performance evaluations, recommending store personnel for advancement and termination as appropriate
  • Achieves store payroll and total loss budgets.
  • Provide feedback to their leader, including recommendations regarding items to carry or that should be discontinued
  • Provides a safe environment for employees, customers, and vendors by identifying and rectifying hazards, ensuring proper ergonomics, and maintaining store equipment in proper working order
  • Oversees product merchandising and maintains proper stock levels through appropriate product orders
  • Manages cash audits in conjunction with their direct leader according to company guidelines.

Clinic Manager

Massage Envy
10.2022 - 03.2024
  • Recruiting, training, supervising and appraising staff
  • Managing budgets
  • Maintaining statistical and financial records
  • Promoting and marketing the business
  • Maximizing profitability and meeting sales targets through membership sales and skin care.
  • Ensuring compliance with health and safety legislation
  • Preparing promotional materials and displays.

Location Director/Store Manager

Hustler Hollywood
04.2021 - 01.2023
  • Created and maintained a diverse, high-performing store team through consistent selection, development and motivation
  • Drove results by recruiting and developing high performing teams using all available resources to interview, hire and retain top talent for key positions in store and district
  • Provide coaching, mentoring and overall direction of accountabilities to meet store and Company goals
  • Effectively communicates goals and monitors the progress of team members against key business initiatives
  • Directs and participates in providing an exceptional shopping experience to our customers and drives store sales results by influencing associate behaviors while leveraging payroll
  • Managed scheduling and execution of floor sets in an efficient manner while following Company guidelines and encouraging collaboration of ideas amongst team members
  • Ensured adherence to Loss Prevention policies and procedures and proactively identify trends that support achieving store shrink goals
  • Cultivated an environment of open communication and drive the performance management and development of associates within the store
  • Facilitated and present programs, processes and concepts to groups
  • Lead ambassador for companies mission statement of Erasing the Shame

Location Director/General Manager

CC's Coffee House
10.2018 - 08.2022
  • Responsible for the overall store profit results versus store targets. Analyze business results, develop and implement plans to achieve results. Provide P&L reports/projections, quarterly inventory reports, weekly labor reports and daily sales recaps to the District Manager.
  • Recruit, interview, hire and develop team members that exemplify CC’s culture and values and deliver on the operational standards of excellence. Conduct performance appraisals, coaching, counseling, motivating, and recognition activities to retain and develop the store team.
  • Control the day to day operations by scheduling & managing labor, ordering food products and supplies according to the business’s needs and while controlling waste.
  • Build sales plans by utilizing marketing strategies along with community involvement. Create and execute Local Store Marketing and execute promotional campaigns provided by the Marketing Department.
  • Maintain cash security procedures, prepare daily settlements and make bank deposits according to company policy and procedure. Monitor transactions properly to minimize losses and prevent theft.
  • Maintain standards for guest service, speed and quality. Ensure that guests are greeted and serviced according to company standards. Ensure team members table touch to ensure the best guest experience possible.

Store Director

Dryades Public Supermarket
07.2018 - 12.2019
  • Responsible for the overall store profit results versus store targets. Analyze business results, develop and implement plans to achieve results. Provide P&L reports/projections, quarterly inventory reports, weekly labor reports and daily sales recaps to the CEO.
  • Implements strategies to improve customer service, drive store sales and increase profitability.
  • Ensure that every customer need is met, complaints are resolved, and service is quick and efficient.
  • Maintains working knowledge of personnel reports, margin reports, weekly sales, and financial goals.
  • Communicates standards, expectations, policy changes and product knowledge to the team by coaching and training all associates as needed.
  • Coordinate returns and credits from suppliers where applicable and maintained accurate accounting of credit requests.
  • Vigorous involvement in community outreach and social media engagement.

Perishable Manager/Assistant Store Director

Rouses Supermarket
04.2012 - 07.2018
  • Supported store director in fulfillment of his/her responsibilities, taking charge of the total store.
  • Responsible for the management of the store personnel (scheduling, proper dress code, training, hiring, employee relations), a smooth and efficient operation of the front end, and receiving all media when opening or closing.
  • Administered and followed through on all procedures implemented at store level.
  • PLU and scan integrity for the entire store.
  • Ensure proper inventory control follow up on all bookkeeping and tracking.
  • Assist to ensure proper administration and completion of the budget process and overtime control and SPLH goal.
  • Perform Inventory audits monthly on perishable departments to ensure accuracy and integrity.
  • Assists in the performance evaluation process, focusing on the perishable departments, front end, liquor, HBC, GM areas.
  • Contribute to the overall profitable operations of the store focusing on the perishable departments, front end, liquor, HBS, GM areas. Ensure gross targets are achieved.
  • Train the Grocery Director on ASD functions and responsibilities.

Education

High School -

Warren Easton Senior High School
01.1994

Skills

  • Computer skills
  • Onboarding process
  • Store operations
  • Safety procedures
  • Task delegation
  • Staff motivation

Accomplishments

  • General Merchandise Advisory Board member with Rouses Supermarkets in 2017.
  • Food Safety Quality Assurance Board member with Rouses Supermarkets in 2017.

Timeline

Store Manager - Office Depot/Office Max
06.2025 - Current
Store Manager - Aldi Supermarket
03.2024 - 06.2025
Clinic Manager - Massage Envy
10.2022 - 03.2024
Location Director/Store Manager - Hustler Hollywood
04.2021 - 01.2023
Location Director/General Manager - CC's Coffee House
10.2018 - 08.2022
Store Director - Dryades Public Supermarket
07.2018 - 12.2019
Perishable Manager/Assistant Store Director - Rouses Supermarket
04.2012 - 07.2018
Store Trainer - Regional Center
Warren Easton Senior High School - High School,

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Zachary V. Clair