Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Cloud

Oklahoma City

Summary

Accomplished Branch Manager with a proven track record at WFX Logistics, adept in business development and staff recruitment. Excelled in enhancing sales and customer satisfaction, leveraging strong interpersonal skills and a strategic approach to exceed performance goals. Expert in upselling, with a flair for fostering professional customer relationships and driving team success.

Overview

12
12
years of professional experience

Work History

Branch Manager

WFX Logistics
09.2023 - Current
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained friendly and professional customer interactions.
  • Consulted customers to boost product sales and services.
  • Oversee customer freight from bidding to accepting and delivering freight day to day .

Associate Broker

Western Flyer Express
09.2020 - 10.2023
  • Proofed documents for grammar errors and to check accuracy of details.
  • Handled daily duties for out-of-office agents, carefully maintaining business standards and quality levels.
  • Researched customer issues to find effective solutions.
  • Answered inquiries and provided information to sales representatives and fulfilled quote requests to deliver excellent customer support.

Salesperson

Orr Nissan Central
08.2019 - 09.2020
  • Developed incoming leads from start to final sale
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Greeted customers and offered assistance with selecting the right vehicle for them and inventory any trade in
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Internet Sales Representative

David Stanley Automotive Group
03.2013 - 08.2019
  • Corresponded with online customers to address questions about products, policies, or shipping methods.
  • Schedule appointment for customer to come in and help select the vehicle.
  • Retain product certification.
  • Handle incoming leads to grow into final sale of vehcile

Education

Associate of Science - Broadcast Journalism

University of Central Oklahoma
Edmond, OK

Skills

  • Sales professional
  • Business development
  • Staff recruitment
  • Goals and performance
  • Upselling and cross selling
  • Strong interpersonal skills

Timeline

Branch Manager

WFX Logistics
09.2023 - Current

Associate Broker

Western Flyer Express
09.2020 - 10.2023

Salesperson

Orr Nissan Central
08.2019 - 09.2020

Internet Sales Representative

David Stanley Automotive Group
03.2013 - 08.2019

Associate of Science - Broadcast Journalism

University of Central Oklahoma

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Zachary Cloud