Zachary Coffield
Sports Management
Atlanta,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Quality Engineering Intern
Kia Georgia
08.2024 - 01.2025
- Performed statistical analysis on production data, identifying trends and potential areas for improvement.
- Collaborated with engineering teams on issues and findings effectively
- Understand quality control processes and compliance with relevant quality standards
- Use various calibration methods for measuring instruments and maintain records, procedures, and reports
- Analyzed and interpreted data to identify trends and recommend improvements.
- Evaluated customer feedback using a variety of communication channels such as email surveys or phone calls; identified recurring issues which were then addressed by proposing appropriate solutions.
- Conducted root cause analyses on defective products in warranty department for multiple dealer, 3M and 12M claims
Valet Lot Manager
Executive Parking Systems
05.2019 - 08.2024
- Managed customer service with members/customers directly
- Trained incoming staff members
- Used critical thinking to resolve issues
- Handled customer concerns quickly and thoroughly
- Created a team environment with other Valets
- Managed all revenue generated on site
- Directed large groups of employees during busy events
- Built positive customer rapport for courteous, friendly and professional service.
Shift Leader
Subway
05.2016 - 06.2018
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Followed strict FDA Procedures
- Trained new employee and delegated daily tasks and responsibilities
Education
Bachelor of Science - Sport Management
Kennesaw State University
Kennesaw, Georgia08.2024
Skills
- Microsoft Office 365
- Analytics
- IndySoft Calibration Software
- Functional testing
- Performance testing
- Attention to detail
- Teamwork
- Teamwork and collaboration
- Problem solving techniques
- Adaptability and flexibility
- Data collection and analysis
Awards
- Presidents List, 2024
- Dean’s list 2023 and 2024
- High School Honors, 2018
Timeline
Quality Engineering Intern
Kia Georgia
08.2024 - 01.2025
Valet Lot Manager
Executive Parking Systems
05.2019 - 08.2024
Shift Leader
Subway
05.2016 - 06.2018
Bachelor of Science - Sport Management
Kennesaw State University
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