Summary
Work History
Overview
Education
Skills
Affiliations
Timeline
Generic

Zachary Congrove

Shawnee,KS

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes. Consistently over performed in areas of COGs, Labor, Sales and customer service.

Work History

Assistant General Manager

Jose Peppers
14373 Overland Park KS
02.2025 - Current
  • Streamlined operational processes to enhance team efficiency and service delivery.
  • Led staff training programs, fostering skill development and improving service quality.
  • Developed and implemented inventory management systems, optimizing stock levels and reducing waste.
  • Analyzed sales data to identify trends, informing strategic decisions for menu adjustments.
  • Oversaw daily operations, ensuring compliance with health and safety regulations in food service.
  • Mentored junior staff, promoting a culture of teamwork and continuous improvement within the restaurant environment.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.

Tree Cutter

Woods Tree Services
Shawnee, KS
03.2025 - Current
  • Operated chainsaws and chippers to efficiently remove trees and debris.
  • Assessed tree health and identified hazards to ensure safety during operations.
  • Maintained equipment in optimal condition for reliable performance on job sites.
  • Trained junior staff on safety protocols and proper cutting techniques.

Assistant Manager

Yard House Restaurant
Kansas City, MO
01.2021 - 01.2025
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Provided continuous evaluation and feedback to server employees.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Generated repeat business through exceptional customer service.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Sales Associate

SelectQuote
Shawnee, KS
08.2020 - 12.2020
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Bar Manager

Grand Street Cafe
Lenexa, KS
05.2019 - 08.2020
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Assistant General Manager

Blind Box BBQ
Shawnee, KS
06.2018 - 05.2019
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.

Assistant Manager/Lead Server Trainer

Grand Street Cafe
Lenexa, KS
09.2016 - 06.2018
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Overview

10
10
years of professional experience

Education

Mass Communication

Johnson County Community College
Overland Park, KS
01.2013

Mass Communications

Kansas State University
Manhattan, KS
08.2011

Skills

  • Excellent Communication
  • Organization and Time Management
  • Decision-Making
  • Training and Development
  • Planning and Coordination
  • Self-Motivated
  • Teamwork and Collaboration
  • Critical Thinking
  • Multitasking Abilities
  • Good Telephone Etiquette
  • Schedule management
  • Customer relations
  • Data analysis skills
  • Reliable and punctual
  • Conflict resolution techniques
  • Problem-solving

Affiliations

Alpha Tau Omega Fraternity

Timeline

Tree Cutter

Woods Tree Services
03.2025 - Current

Assistant General Manager

Jose Peppers
02.2025 - Current

Assistant Manager

Yard House Restaurant
01.2021 - 01.2025

Sales Associate

SelectQuote
08.2020 - 12.2020

Bar Manager

Grand Street Cafe
05.2019 - 08.2020

Assistant General Manager

Blind Box BBQ
06.2018 - 05.2019

Assistant Manager/Lead Server Trainer

Grand Street Cafe
09.2016 - 06.2018

Mass Communication

Johnson County Community College

Mass Communications

Kansas State University

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Zachary Congrove