Zachary Congrove
Shawnee,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced Restaurant Manager with over 6 years of experience in the industry. Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
SP/Server/Trainer
Yard House Restaurant
Kansas City, MO
03.2021 - Current
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
Sales Associate
SelectQuote
Shawnee, KS
08.2020 - 12.2020
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Bartender/Assistant Manager
Grand Street Cafe
Lenexa, KS
05.2019 - 08.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assistant General Manager
Blind Box BBQ
Shawnee, KS
06.2018 - 05.2019
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
Assistant Manager/Server/Trainer
Grand Street Cafe
Lenexa, KS
09.2016 - 06.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Mass Communication
Johnson County Community College
Overland Park, KS01.2013
Mass Communications
Kansas State University
Manhattan, KS08.2011
Skills
- Excellent Communication
- Organization and Time Management
- Decision-Making
- Training and Development
- Planning and Coordination
- Self-Motivated
- Teamwork and Collaboration
- Critical Thinking
Affiliations
Alpha Tau Omega Fraternity
Timeline
SP/Server/Trainer
Yard House Restaurant
03.2021 - Current
Sales Associate
SelectQuote
08.2020 - 12.2020
Bartender/Assistant Manager
Grand Street Cafe
05.2019 - 08.2020
Assistant General Manager
Blind Box BBQ
06.2018 - 05.2019
Assistant Manager/Server/Trainer
Grand Street Cafe
09.2016 - 06.2018
Mass Communication
Johnson County Community College
Mass Communications
Kansas State University
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