Zachary Cook
Leeds,Utah
Summary
Organized worker with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Maintenance Worker
Nest Property Management
2022.09 - 2023.03
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Installed new locks, door handles, and door closers.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Safely and effectively handled wide range of cleaning products and solutions.
- Reported issues to property manager so effective resolutions could be put into place.
- Performed preventive maintenance and repairs on various types of equipment.
- Executed tasks within time and budget constraints.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Sales Floor Advisor
Best Buy
2021.08 - 2022.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Communication with customers professionally and proactively to provide product information and advice.
- Processed payments and provided receipts to establish proof of transaction.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Utilized customer feedback to improve services and apply best practices.
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
- Recommended accessories and complementary purchases to boost revenue.
- Regularly reviewed promotional materials to verify accuracy of product information.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
Team Member
Wendy's
2020.07 - 2020.12
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Devised and implemented processes and procedures to streamline operations.
Food and Beverage
Evermore Park
2019.10 - 2020.04
- Worked with qualified chef to diversify menu with new offerings.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maximized quality assurance by completing frequent line checks.
Education
High School Diploma -
Millcreek High School
Washington05.2021
Skills
- Painting and Wall Repair
- Accident and Injury Prevention
- Maintenance and Repair
- Team Cooperation
- POS System Operations
- Suggestive Selling
- Company Guidelines
- Trade-In Quotes
- Register Opening and Closing
- Technical Management
- Membership Promotion
- Speech Clarity
- Guest Satisfaction
- Proper Storage Procedures
- Guest Experience Management
- Floor Sweeping
Certification
CDL Drivers Licence
Timeline
Maintenance Worker
Nest Property Management
2022.09 - 2023.03
Sales Floor Advisor
Best Buy
2021.08 - 2022.08
Team Member
Wendy's
2020.07 - 2020.12
Food and Beverage
Evermore Park
2019.10 - 2020.04
High School Diploma -
Millcreek High School
CDL Drivers Licence
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