Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Zachary Cooney

Victor

Summary

Dynamic and results-driven professional with extensive experience in customer service and food preparation at Pontillos. Skilled in standardized recipes and oven operation, I excel in assessing customer needs and delivering exceptional dining experiences. Proven ability to maintain high cleanliness and safety standards while fostering a positive team environment. Professional with experience preparing food for customers at fast-paced eating establishments. Versed in preparing and seasoning dough and measuring and mixing ingredients according to recipes.

Overview

4
4
years of professional experience

Work History

Pizza Maker

Pontillos
01.2022 - 12.2024
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
  • Handled customer complaints professionally to prevent negative reviews or loss of business.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Operated grills, fryers and ovens to cook food items.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.

Lifeguard

Cobblestone Country Club
07.2020 - 08.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Trained new lifeguards on safety procedures and protocol.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Attentively monitored swimmers to identify distress.
  • Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Scanned main areas to monitor for any safety risks.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Sampled pool water to check chemical levels prior to starting swimming instruction.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.

Bus Boy

Otto Tomatoes
08.2020 - 03.2022
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Offered product samples, answered questions and helped customers find items.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Engaged in suggestive selling and other sales techniques.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted customers with carry-out service.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Provided attentive service and proactively assessed guest needs.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

Political Science

Norwich University
Northfield, VT
05-2027

High School Diploma -

Victor Senior High School
Victor, NY
06.2023

Skills

  • Standardized Recipes
  • Reading Comprehension
  • Portion Standards
  • Tool Preparation
  • Customer Needs Assessments
  • Customer service
  • Oven operation

Additional Information

During my time as a lifeguard I was also a swim coach at the country club I was employed in. I was tasked with teaching young kids the basics of swimming and how to compete in a swim race. Being a swimmer myself and being Capitan of my team Junior and Senior year I felt I was up to the task as swim coach. When I am passionate about something I want to teach other people how to do what I love. I also would teach private swim lessons for the members of the pool with one on one sessions. In the time I had I was able to teach a young kid how to swim with out a floatation device and how to swim in the deep end of the pool. I have also played lacrosse since before Kindergarten and was recruited by Division 2 and 3 schools during the summer of 2022. Lacrosse has always been a big part of my life as I have made friends that I consider brothers even after 12 years of playing together. Similar to swim I would help the younger kids in my town develop their lacrosse IQ and skills by helping with Skills and Drills that my Dad would set up. My Dad and I would help sort out new equipment to pass out to the young kids who were in need of gear. I would greet the kids and their parents at the door and help them with anything they needed for their kid to play lacrosse.

Timeline

Pizza Maker

Pontillos
01.2022 - 12.2024

Bus Boy

Otto Tomatoes
08.2020 - 03.2022

Lifeguard

Cobblestone Country Club
07.2020 - 08.2023

Political Science

Norwich University

High School Diploma -

Victor Senior High School