Zachary Cooper
St. George,UT
Overview
18
18
years of professional experience
Work History
Cook
BigShots
St. George, UT
05.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Platinum Host/ Sales Team
TopGolf
Austin, TX
01.2011 - 03.2012
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
General Manager
Corvette Palace
Austin, TX
02.2010 - 01.2011
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Manager
Deluxe Carpet Cleaning
Provo, UT
01.2007 - 01.2010
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted pre-and post-cleaning inspections, identifying areas requiring special attention or additional treatment.
- Exceeded performance targets consistently by delivering high-quality results that met or surpassed client expectations.
- Continuously improved skills through training sessions, workshops, and certification courses related to the carpet cleaning industry.
- Upsold upholstery cleaning and Product or Service to customers to boost revenue.
- Stayed up-to-date on industry trends and best practices for optimal results in carpet cleaning services.
- Performed specialty treatments on stains.
- Provided exceptional service for each customer to achieve complete satisfaction.
Education
High School Diploma -
Westwood High School
Austin, TX05.2006
Skills
Customer Service
Cooking
Cleaning and organization
Food handling
Innovation and Creativity
Customer Focus
Team Leadership
Project Management
Policy Implementation
Performance Management
Sales management
Problem-Solving
Attention to Detail
Excellent Communication
Critical Thinking
Active Listening
Adaptability and Flexibility
Timeline
Cook
BigShots
05.2024 - Current
Platinum Host/ Sales Team
TopGolf
01.2011 - 03.2012
General Manager
Corvette Palace
02.2010 - 01.2011
Manager
Deluxe Carpet Cleaning
01.2007 - 01.2010
High School Diploma -
Westwood High School