Zachary Cordell
Clinton,MD
Summary
Motivated and focused Information Systems professional with an aptitude for process improvement and system comprehension. A proven, dynamic learner with over 10 years of diverse leadership experience and technical knowledge.
Overview
10
10
years of professional experience
Work History
Systems Engineer
Accenture Federal Services
11.2021 - Current
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
- Deployed patch updates to address identified vulnerabilities in the environment.
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
- Implemented security measures to protect data from unauthorized access or malicious attacks.
- Ensured compliance with company policies regarding security standards for all systems within the environment.
- Installed and configured operating systems, application software and system management tools.
- Maintained security, backup and redundancy strategies to reduce threat of losing sensitive information permanently.
- Configured and monitored network devices such as routers, switches, firewalls, and wireless access points.
Cybersecurity Operations Leading Petty Officer
Hopper Information Services Center (Active Duty)
Washington, DC
01.2018 - Current
- Selected as Lead Petty Officer to manage a diverse team of 10 technicians operating the Public Key Infrastructure and Information Assurance help desk focused on providing outstanding customer support.
- Responsible for PKI token issuance, troubleshooting, PIN resets, revocation processing, training and data archiving.
- Prepared for and completed three annual NCMS audits earning a score of no lower than 95% for any year ensuring the program is in complete compliance with all policies.
- Supported over 3,000 domain users with a wide variety of technical issues while delivering adaptive, high quality customer service.
- Maintained physical security and space integrity, preserving servers, storage devices, networking equipment and cryptography equipment for the Office of Naval Intelligence global enterprise.
- Performed initial cyber incident response, taking reports and mitigating damage to classified DoD networks.
- Generated briefing documentation for upper leadership, presenting incident response plan for data collection and correlation of a network wide systems outage.
- Supervised, monitored, and troubleshot over 250 network devices for 145 wide-area and local area network circuits supporting the Naval Intelligence community worldwide customers resulting in 99% operability for over 3,700 customers.
System, Security, Network Administrator
USS Jason Dunham DDG109 (Active Duty)
Norfolk, VA
12.2014 - 12.2017
- Managed a public key infrastructure for classified networks, renewing and installing server certificates as well as issuing user tokens.
- Installed agents, endpoint security tools and updated host anti-virus securing 160 assets on 2 classified networks, ensuring compliance.
- Responsible for the day-to-day management of the Computer Network Defense system to include virtual ACAS and HBSS servers.
- Administered and maintained four shipboard network enclaves along with two Programs of Record (NTCSS and NIAPS) in both ISNS and CANES environments.
- Led troubleshooting efforts on critical systems in time sensitive situations to ensure maximum availability and mission readiness.
- Managed an Active Directory infrastructure on multiple classified domains averaging 280 users and 160 assets.
- Conducted periodic server snapshots/backups via VMWare and NetApp storage devices on a Storage Area Network.
Education
Enrolled in Udemy Course For CompTIA CySA+
12-2024
CompTIA Security+ CE
06-2017
CANES AN/USQ-208(V) System Administrator, USN
06-2016
Journeyman's Communication Course, USN
11-2014
Information Systems Technician (IT) A-School, USN
08-2014
Skills
- Top Secret/SCI Clearance
- CompTIA Security CE
- SIPR Local Registration Authority (LRA)
- JWICS Public Key Infrastructure (PKI) Trusted Agent
- SCI Network Administrator
- SQL Database Administrator
- Linux Systems Administrator
- Windows Server 2003/2008/2012 Administrator
- VMWare Administrator
- BMC Remedy IT Management Service
- Cisco Routers and Switches
- HBSS/ACAS
- ISNS Compose 34-401
- Windows XP/7/8/10
- Incident Response
- Active Directory
- Customer Service
Timeline
Systems Engineer
Accenture Federal Services
11.2021 - Current
Cybersecurity Operations Leading Petty Officer
Hopper Information Services Center (Active Duty)
01.2018 - Current
System, Security, Network Administrator
USS Jason Dunham DDG109 (Active Duty)
12.2014 - 12.2017
Enrolled in Udemy Course For CompTIA CySA+
CompTIA Security+ CE
CANES AN/USQ-208(V) System Administrator, USN
Journeyman's Communication Course, USN
Information Systems Technician (IT) A-School, USN
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