Zachary Craig
Danbury
Summary
Professional with high standards and results-driven approach, prepared for tackling anything that comes my direction. Proven background in thorough investigations, safeguarding assets, and implementing effective security measures and policies. Strong focus on completing tasks, team collaboration, reliability, and adaptability. Trusted for consistent performance, reliability, and problem-solving under changing conditions.
Overview
8
8
years of professional experience
Work History
Loss Prevention Team Lead
Fleet Farm
05.2024 - Current
- Operated CCTV cameras to to detect and prevent shoplifting.
- Approached and communicated calmly to suspects of theft when they exited the store.
- Improved case completion rates with thorough investigations, follow-ups, and collaboration with many law enforcement agencies, including city, county, and federal agencies.
- Maintained a culture of integrity among team members, leading by example in upholding ethical standards when dealing with sensitive information or investigations.
- Evaluated the part-time Investigator's performance regularly through feedback sessions, providing constructive criticism aimed at improving individual proficiency levels in various aspects of loss prevention duties.
- Supported successful store operations by collaborating monthly with other department leads on issues related to safety, security, and inventory management.
- Maintained strict adherence to company policies, consistently enforcing rules regarding theft, fraud, and misconduct among customers or employees.
- Investigated past theft, including external theft and internal(employee) dishonesty/theft.
- Investigated money shortages on registers, the cause and who caused it.
- Reviewed daily reports on suspicious employee activity.
- Enhanced store security by implementing new loss prevention strategies and conducting regular monthly audits.
Loss Prevention Investigator
Fleet Farm
08.2022 - 04.2024
- Operated CCTV cameras to detect and prevent shoplifting.
- Conducted thorough investigations for suspected thefts, leading to increased recovery of stolen merchandise.
- Performed security walks around store to monitor store security and customer activities.
- Effectively communicated findings from investigations to Loss Prevention Team Lead.
- Worked with city and county law enforcement agencies on investigations on theft.
Logistics Team Member
Fleet Farm
06.2022 - 07.2022
- Stocked main floor shelves with inventory from warehouse.
- Stocked inventory from incoming shipments into warehouse according to company policy.
- Maintained correct inventory throughout the warehouse according to store standards.
Kitchen Staff Member
Casey's
06.2021 - 08.2021
- Prepared food for incoming customer orders.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
Dietary Assistant
Maple Heights Nursing Home
06.2019 - 12.2020
- Increased kitchen productivity by assisting the cook with food preparation tasks such as chopping vegetables, assembling plates, pouring and making drinks, and serving meals during meal times.
- Demonstrated strong attention to detail while completing daily tasks such as taking accurate meal orders from nurses or directly from patients when necessary.
- Ensured food safety standards were met by adhering to proper storage, handling, and sanitation procedures.
- Enhanced team efficiency through effective communication with kitchen staff, dietitians, and nursing personnel.
Dishwasher
Hawkeye Bar
08.2018 - 01.2020
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes and utensils clean following safety standards set by the bar.
Education
Bachelor of Arts - Criminal Justice
Morningside University
Sioux City, IA05-2024
No Degree - General Studies
WITCC
Sioux City, IAHigh School Diploma -
MVAOCOU High School
Mapleton, IA05-2020
Skills
- Incident report writing
- Investigations
- Policy enforcement
- Investigation techniques
- Surveillance techniques
- Effective communication
- Teamwork
- Professional ethics
Timeline
Loss Prevention Team Lead
Fleet Farm
05.2024 - Current
Loss Prevention Investigator
Fleet Farm
08.2022 - 04.2024
Logistics Team Member
Fleet Farm
06.2022 - 07.2022
Kitchen Staff Member
Casey's
06.2021 - 08.2021
Dietary Assistant
Maple Heights Nursing Home
06.2019 - 12.2020
Dishwasher
Hawkeye Bar
08.2018 - 01.2020
No Degree - General Studies
WITCC
Bachelor of Arts - Criminal Justice
Morningside University
High School Diploma -
MVAOCOU High School