Zachary Cruz
Orange Park,FL
Summary
Adept at customer engagement and mechanical troubleshooting, I leveraged my skills at Splitz to enhance guest satisfaction and maintain equipment efficiency. My proactive mindset and reliability, demonstrated through emergency responsiveness and team training, significantly contributed to a positive, secure environment at Skate Station Funworks. Skilled in food handling and mechanical aptitude, I excel in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Pin Chaser
Splitz
Jacksonville, FL
09.2024 - Current
- Provided customer service assistance to patrons of the bowling alley.
- Responded promptly to any technical difficulties or malfunctions with the machines.
- Inspected pin-setting machines to ensure proper functioning.
- Ensured that all pins were set up in an orderly and efficient manner.
- Assisted bowlers with pin resetting when needed.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Trained new employees on how to properly fix machinery, clean, and maintain it as well.
- Monitored automated pin setting equipment during bowling games.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Utilized a variety of hand tools for maintenance tasks on pin-setting equipment.
- Troubleshot problems with the pin-setting machine using basic tools.
- Verified accuracy of game results through manual calculations when needed.
- Cleaned lanes, ball returns and pinsetters regularly throughout shift.
- Communicated effectively with co-workers regarding job tasks and responsibilities.
- Operated lane cleaning machinery including vacuums and buffers.
- Performed minor and major repairs on machines as necessary.
Floor Guard
Skate Station Funworks
Orange Park, FL
07.2022 - 08.2023
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Responded quickly to emergency situations, such as medical incidents and fights.
- Communicated effectively with staff members as well as guests concerning security matters.
- Patrolled crowds during events to preserve order and promote security.
- Detected emergency situations through keen listening and close observation to respond appropriately.
- Provided friendly and professional assistance to employees, visitors and customers.
- Performed crowd control duties during events or gatherings at the facility.
Education
High School Diploma -
Orange Park High School
Orange Park, FL05-2024
Skills
- Food handling
- Mechanical aptitude
- Flexible scheduling
- Efficient workflow
- Proactive mindset
- Phone etiquette
- Social media promotion
- Customer engagement
- Reliability and punctuality
- Promotional skills
- Cash handling proficiency
Affiliations
- inline hockey
- bowling
References
References available upon request.
Timeline
Pin Chaser
Splitz
09.2024 - Current
Floor Guard
Skate Station Funworks
07.2022 - 08.2023
High School Diploma -
Orange Park High School
Similar Profiles
Tori CrabillTori Crabill
Manager/Bartender at Splitz of Orange ParkManager/Bartender at Splitz of Orange Park
Nolan BeckettNolan Beckett
Clerk at Banana SplitzClerk at Banana Splitz
Lauren RobertsonLauren Robertson
Gymnastics Coach at Splitz GymnasticsGymnastics Coach at Splitz Gymnastics