Zachary Dahir

• Facilitate discovery sessions with customers and stakeholders to elicit and document business and software requirements, translating workflow needs into actionable application solutions.

• Collaborate with product development and support teams to research, analyze, and resolve system issues and work items in a timely manner, maintaining accurate issue lists per team standards.

• Perform quality assurance and integrated testing of new and existing functionality, developing test cases and acceptance criteria to ensure system reliability and data integrity.

• Coordinate cross-functional projects as a subject matter expert, working with teams to define process flows and recommend efficient application configurations.

• Build and maintain positive working relationships with customers and internal teams through consistent, effective communication.

• Support sprint planning and backlog grooming, providing effort estimation, prioritization, and removing blockers to keep releases on track.

• Analyzed and refined work item requirements alongside product managers and senior developers to ensure system changes were clearly and properly defined.

• Implemented user stories and bug fixes independently, researching and correcting system components to maintain application performance.

• Partnered with QA during testing cycles to verify feature quality and functionality before release.

• Participated in stand-ups, backlog grooming, and architecture discussions to align technical work with team and organizational priorities.

• Install sinks, tubs, showers, toilets, water heaters, water lines, waste lines, and gas lines.
• Inspected plumbing systems for leaks or faults, ensuring compliance with building code.
• Reviewed blueprints to estimate time and materials required for plumbing jobs.