Zachary Delli
Ball Ground,Ga
Summary
Customer Service Representative; experience with assisting customers via telephone, email, and in person. A proven track record of using my excellent personal, communication and organization skills to improve customer satisfaction. Successful problem solver with a passion for helping others.
Overview
8
8
years of professional experience
Work History
Home Repair Service Technician
Honey Do
01.2018 - 01.2020
- Responsibilities included, general carpentry, bathroom upgrades, kitchen refresh/remodel, drywall repair, flooring installation
- Maintained excellent customer relations for our company and effectively communicated with clients and suppliers
- Identified ways to satisfy client needs through inquiry and effective communication and provided suggestions to fulfill request to meet desired outcome
Parts advisor & Inventory Supervisor
Mercedes Benz
01.2015 - 01.2018
- Responsible for ordering parts and tools and maintaining inventory levels consistent with requirements of the service department
- Proactively address customer concerns with other departments and management to maintain customer satisfaction and brand reputation
- Respond to customer inquiries regarding warranty, vehicle problems, services, and repairs via telephone, email, and in-person visits
- Ensure in-person or telephone customers receive prompt and courteous service
- Conduct physical inventory and reconciliation and analyze sales and expenses monthly to maintain profit goals
Certified Nursing Assistant
Community Nursing and Rehab
01.2012 - 01.2015
- Assisted residents with daily activities and provided social and emotional support
- Interacted with elderly and vulnerable adults with physical and memory impairments
- Responded to patient calls in a timely manner determining need and addressing concerns
- Reported any physical or emotional changes to nursing staff
- Established a rapport with facility staff, residents, and family members through effective communication and emotional intelligence
- Utilized discretion and confidentiality with interactions with patients and staff
Education
BSN -
Chamberlain University
10.2024
Waubonsee Community College
01.2015
Skills
- Proficient with Microsoft Office
- Clear Communication Skills
- Team player
- Excellent time management skills
- Detail Oriented
- Empathetic
Timeline
Home Repair Service Technician
Honey Do
01.2018 - 01.2020
Parts advisor & Inventory Supervisor
Mercedes Benz
01.2015 - 01.2018
Certified Nursing Assistant
Community Nursing and Rehab
01.2012 - 01.2015
Waubonsee Community College
BSN -
Chamberlain University
Similar Profiles
Codi SuttonCodi Sutton
1st Year Hairdressing Apprentice at Honey Honey Salon1st Year Hairdressing Apprentice at Honey Honey Salon
Aden RiceAden Rice
Experienced Sales Representative at Honey Comb BreadBakersExperienced Sales Representative at Honey Comb BreadBakers
Anderson KiddAnderson Kidd
Cashier at Honey Baked HamCashier at Honey Baked Ham
Savannah BradfordSavannah Bradford
Head Custodian at Sixes Elementary SchoolHead Custodian at Sixes Elementary School
Fletcher BryantFletcher Bryant
Sterilization Technician at Trotter & Patel Pediatric Dentistry & OrthodonticsSterilization Technician at Trotter & Patel Pediatric Dentistry & Orthodontics