Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zachary Deschamps

Vancouver,WA

Summary

Dynamic professional with extensive experience at Comcast, excelling in sales strategies and customer service. Proven track record in recruiting and mentoring teams, enhancing employee engagement, and achieving sales targets. Skilled in budget assistance and problem-solving, fostering strong client relationships to drive business success. Committed to continuous improvement and team development.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Comcast
08.2024 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Built and managed weekly employee schedules, ensuring proper coverage during peak sales hours and high-demand periods.

Retail Sales Executive

Comcast
09.2022 - 08.2024
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Demonstrated expertise in handling objections and overcoming challenges to close sales effectively.
  • Collaborated with cross-functional teams to develop and implement innovative sales strategies that resulted in achieving sales goals.
  • Consistently met or exceeded monthly, quarterly, and annual sales targets.
  • Used consultative selling techniques to uncover client needs and deliver customized proposals.
  • Maintained an in-depth knowledge of product offerings, industry trends, and competitor products to effectively sell in a competitive market.
  • Maintained a high closing ratio by effectively guiding prospects through the decision-making process.
  • Effectively balanced multiple client appointments and sales calls while maintaining focus on high-priority leads.

Kickstart Campaign Specialist

TTEC in Association With Google
02.2022 - 05.2022
  • Conducted market research to assess customer needs and preferences.
  • Negotiated vendor contracts and managed relationships.
  • Assist clients with optimizing their ad campaigns to improve performance and ROI.
  • Design and implement tailored ad campaigns for new clients across various platforms (Google Ads, Facebook, etc.).
  • Leverage marketing expertise to provide strategic insights and recommendations for continuous improvement.
  • Proactively engage in client outreach to build and maintain strong professional relationships, ensuring satisfaction and long-term success.

Customer Service Advocate

Carvana
09.2021 - 02.2022
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.

Manager

Journeys
05.2016 - 05.2019
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

AAS/CES - Electrical Installation And Maintenance

Hawaii Community College
Hilo, HI
05-2021

Skills

  • Budget assistance
  • Recruiting and interviewing
  • Sales monitoring
  • Retail operations management
  • Team collaboration
  • Scheduling and planning
  • Orientation and training
  • Reporting and documenting
  • Customer service
  • Employee engagement
  • Coaching and mentoring
  • Staff development
  • Team leadership
  • Employee performance evaluations
  • Problem-solving
  • Marketing
  • Sales strategies

Certification

AAS/ CES Certification of Hawaii Community College

Timeline

Assistant Manager

Comcast
08.2024 - Current

Retail Sales Executive

Comcast
09.2022 - 08.2024

Kickstart Campaign Specialist

TTEC in Association With Google
02.2022 - 05.2022

Customer Service Advocate

Carvana
09.2021 - 02.2022

Manager

Journeys
05.2016 - 05.2019

AAS/CES - Electrical Installation And Maintenance

Hawaii Community College

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Zachary Deschamps