Summary
Overview
Work History
Education
Skills
Interests
Timeline
Work Availability
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Zachary DeStefano

Keansburg,NJ

Summary

Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.

Hardworking and self-motivated Lincoln Tech Diesel student seeking an entry level position with a company to grow my skills and knowledge.


Overview

3
3
years of professional experience

Work History

Shift Leader

Wonder
03.2025 - 07.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Monitored food preparation, production, and plating for quality control.
  • Monitored food inventory and supplies to prevent waste.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Sales Lead

Famous Footwear Outlet
10.2024 - 07.2025
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Boosted sales performance by implementing strategic sales plans and effective team management.
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.

Shift Leader

Burger King
09.2022 - 12.2024
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Distributed necessary tasks and duties during each shift.
  • Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
  • Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
  • Increased crew morale by fostering a positive work atmosphere, recognizing achievements, and providing constructive feedback.
  • Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
  • Enhanced customer satisfaction by addressing concerns promptly and professionally.
  • Set performance goals for individual team members and created reward systems and contests.

Education

Diesel Certification - Diesel Technician

Lincoln Technical Institute
South Plainfield, NJ
03-2026

N/A

Keansburg High School
Keansburg, NJ
08-2022

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Team motivation
  • Strong verbal and written communication
  • Training assistance
  • Creative problem solving
  • Team collaboration and leadership
  • Heavy Duty Driveshafts
  • Suspension and Steering
  • Diesel Engine Construction and Operation
  • Air and Hydraulic Brakes
  • Electronic/Electric Systems
  • Action planning
  • Motivational leadership
  • POS system operation
  • Assigning work
  • Sales and upselling

Interests

Diesel technician

Timeline

Shift Leader

Wonder
03.2025 - 07.2025

Sales Lead

Famous Footwear Outlet
10.2024 - 07.2025

Shift Leader

Burger King
09.2022 - 12.2024

Diesel Certification - Diesel Technician

Lincoln Technical Institute

N/A

Keansburg High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Zachary DeStefano