ZACHARY DORSO
Eagan,Minnesota
Summary
Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Highly motivated worker with experience in a fast-paced retail environment. Proven track record of exceeding sales goals and driving customer satisfaction. Skilled in providing excellent customer service, upselling products, and developing relationships with customers. Efficient professional with several years of experience and proven knowledge of customer needs assessment, customer retention, and direct mail marketing. Aiming to leverage my abilities to successfully fill the sales associate role on your team. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Hardworking Framer with remarkable communication skills. Attentive, respectful and trustworthy. Possessing to complete difficult tasks and projects with speed, efficiency and safety. Proactive Framer with knowledge of construction equipment and woodworking tools. Successful providing superior quality work with outstanding eye for detail. Experienced and versatile in structural woodworking and carpentry. Apprentice Framer with possession of basic hand tools and reliable transportation to job sites. Enthusiastically willing to learn new skills and take on additional responsibility.
Overview
3
3
years of professional experience
Work History
Wall Builder
ABC Arrow Wall Panels
03.2024 - Current
- Followed safety protocols when using nail guns and saws.
- Able to read the blueprints of the walls.
- Able to communicate with coworkers.
- Able to use power tools when necessary.
- Able to work hard in a fast paced environment.
- Maintain a clean and safe environment.
- Assemble precut wooden parts
- Able to use nail gun, hammer, stabler gun, hand saw and table saw.
- Able to use table saw to cut wooden parts to the size need.
Sales Associate
HOME DEPOT
05.2022 - Current
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Organized merchandise displays to promote higher levels of customer engagement
- Provided accurate information about products, prices and availability both in person and over the phone
- Tagged new merchandise for sale and updated signs
- Assisted with training and mentoring new team members
- Met merchandising standards by keeping store stocked and products faced
- Processed credit card transactions quickly and securely
- Assisted with training new employees on sales procedures
- Promoted benefits of store credit cards and customer loyalty programs.
Sales Associate
TJ MAXX
09.2021 - 05.2022
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Handled customer complaints and inquiries in a courteous and efficient manner
- Operated cash register and POS to process sales transactions and handle payments
- Engaged with guests to understand and anticipate customer service needs
- Performed cash register operations accurately according to company guidelines
- Established a positive rapport with customers by delivering friendly, personalized service
- Built relationships with potential customers by providing helpful advice on product selection
- Tagged new merchandise for sale and updated signs
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Assisted with training and mentoring new team members
- Cultivated relationships with new and existing customers to drive sales
- Promoted visual presentation standards by keeping store replenished
- Assisted with training new employees on sales procedures.
Crew Member
BURGER KING
06.2021 - 09.2021
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Cross-trained in multiple positions within the store as needed
- Handled customer complaints in a professional and courteous manner
- Maintained an organized work area to ensure efficient operations
- Completed all store opening and closing procedures
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Followed health department regulations for handling food products properly
- Operated kitchen equipment safely according to standard operating procedures
- Cleared and bussed tables and mopped lobby floors during closing times
- Processed payments accurately and efficiently using the point-of-sale system
- Washed and sanitized plates and utensils for continued use.
Education
High School Diploma -
Two Rivers High School
Skills
- Power Tool Operation
- Construction safety
- Blueprint Interpretation
- Safety Procedures
- Materials Calculation
- Repairing
- Knowledge of raw materials
- Attention to Detail
- Carpentry
- Blueprint Reading
References
- Aiden Thissen, Tool Rental Associate/Cashier, Home Depot, (651) 408-5971, Aiden.Thissen@icloud.com
- Carter Neveu, Sales Associate, Home Depot, (651) 900-1477, carterneveu@gmail.com
Timeline
Wall Builder
ABC Arrow Wall Panels
03.2024 - Current
Sales Associate
HOME DEPOT
05.2022 - Current
Sales Associate
TJ MAXX
09.2021 - 05.2022
Crew Member
BURGER KING
06.2021 - 09.2021
High School Diploma -
Two Rivers High School
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