Zachary Downey

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
• Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
• Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
• Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
• Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
• Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
• Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
• Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
• Trained new staff on filing, phone etiquette and other office duties.
• Facilitated communication between patients and various departments and staff.
• Responded to inquiries by directing calls to appropriate personnel.
• Followed document protocols to safeguard confidentiality of patient records.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.
• Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
• Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
• Put in refill requests to the correct providers from patients, guardian of patients, or pharmacies and made sure that refills were appropriate.

• Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
• Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
• Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
• Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
• Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
• Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
• Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
• Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
• Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
• Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
• Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.

I had worked three separate roles as Groundskeeper, Housekeeper and Laundry Attendant for the hotel.

• Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
• Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
• Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
• Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
• Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
• Examined dried clothes to identify stains, tears and issues.
• Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
• Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
• Collected soiled linens and clothing and pretreated stains.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Streamlined preparation processes by prepping ingredients ahead of time while maintaining high standards for food quality.
• Assisted in training new employees on baking techniques, equipment usage, and safety protocols.
• Contributed to the bakery''s reputation for excellence by consistently delivering high-quality products that exceeded customer expectations.
• Consistently met production goals by prioritizing tasks and adjusting workflow as needed throughout the night.
• Aided in reducing waste through careful monitoring of ingredient usage and proper storage techniques.
• Demonstrated adaptability by quickly learning to operate various types of commercial baking equipment efficiently.
• Managed multiple concurrent projects through effective planning, organization, and execution of nightly baking tasks.
• Kept up-to-date on industry trends by regularly researching new recipes, methods, and tools for continuous improvement.
• Maintained a clean and organized workspace, adhering to strict sanitation guidelines and regulations.
• Improved bakery efficiency by effectively utilizing time management and multitasking skills during the night shift.
• Increased safety awareness through regular inspection of equipment for potential hazards or malfunctions before starting work each night.
• Focused on continuous improvement by seeking feedback from team members and incorporating suggestions into daily routines.
• Operated and maintained bakery equipment, including ovens and mixers.
• Complied with health and safety codes to protect staff and customers.
• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Maintained accurate inventory of baking supplies and ingredients.

• Stayed current on store promotions, enabling informed suggestions to customers seeking advice or recommendations.
• Assisted customers with inquiries and resolved issues promptly, providing exceptional customer service.
• Adhered to food safety guidelines when handling perishable items, ensuring optimal freshness upon delivery or pickup.
• Read labels, obtained merchandise from shelves and processed incoming orders.

• Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
• Kept building spaces premises clean inside and outside.
• Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
• Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
• Moved furniture for cleaning and set up for special events.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Completed routine floor stripping, sealing, and finishing.
• Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Ensured waste management efficiency by properly disposing of trash and recyclables according to regulations.
• Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.