Zachary Drane
Stuart,Florida
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Floor Supervisor /Head Server
Tommy Bahama Restaurant
Jupiter, FL
10.2021 - Current
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
Pest Control Technician
Mosquito Joe
West Palm Beach, FL
03.2020 - 10.2021
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
Server
Havana Restaurant
West Palm Beach, FL
04.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
East Palestine High School
East Palestine, OHAssociate of Arts - Business
Palm Beach State College
Lake Worth, FLCompletion Certificate - Audio Engineering
Recording Workshop
Chillicothe, OHSkills
- Positive Attitude
- Customer Satisfaction
- Team Leadership
- Attention to Detail
- MS Office
- POS systems operations
Timeline
Floor Supervisor /Head Server
Tommy Bahama Restaurant
10.2021 - Current
Pest Control Technician
Mosquito Joe
03.2020 - 10.2021
Server
Havana Restaurant
04.2018 - 03.2020
High School Diploma -
East Palestine High School
Associate of Arts - Business
Palm Beach State College
Completion Certificate - Audio Engineering
Recording Workshop