Hi, I’m
Zachary Dunlop
Phoenix,Arizona
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
6
years of professional experience
Work History
American Maid Cleaning Service LLC
Cleaner/ Janitorial
06.2024 - Current
Job overview
- Maintained cleanliness and organization of assigned areas to ensure a safe environment.
- Operated cleaning equipment, including vacuums and floor scrubbers, efficiently and safely.
- Implemented best practices for waste disposal and recycling to promote sustainability.
- Trained new staff on cleaning protocols and equipment operation to enhance team performance.
Walmart
Unloader
11.2022 - 06.2024
Job overview
- Handled merchandise when it arrived, and distributed it to the sales floor.
- Kept a neat and tidy work area.
- Maintained positive, professional attitude in all customer interactions.
- Escalated complex issues to higher-level support for swift resolution.
- Managed multiple projects and tasks simultaneously.
- Provided excellent customer service, demonstrating strong communication and interpersonal skills.
Fry’s Foods
Personal Shopper
02.2020 - 11.2022
Job overview
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
Education
Owensville High School Owensville, MO
High School Diploma from General Studies
05.2021
Skills
- Problem Resolution
- Multitasking
- Sales Transactions
- Account Updates
- Proficient in cleaning equipment
- Issue and Complaint Resolution
- Customer service excellence
- Calm Under Pressure
- Excellent Communication
- Customer Relations
- Critical Thinking
- Follow-up skills
Timeline
Cleaner/ Janitorial
American Maid Cleaning Service LLC
06.2024 - Current
Unloader
Walmart
11.2022 - 06.2024
Personal Shopper
Fry’s Foods
02.2020 - 11.2022
Owensville High School
High School Diploma from General Studies
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