Zachary Dunstan
Pittsburgh,PA
Summary
Results-driven SDR with proven success in driving revenue growth at early-stage startups, and enterprise-level organizations. Demonstrates expertise in lead generation, outbound prospecting, and CRM-based pipeline development. Recognized for exceptional client communication and relationship-building skills that enhance customer success and foster long-term partnerships. Passionate about working with innovative companies in sustainability and technology.
Overview
12
12
years of professional experience
Work History
Senior Intake Coordinator
Highmark Health
04.2024 - 05.2025
- Continue to encompass the role and responsibilities of intake coordinator with an increased focus on complex intake workflows and cross-functional communication.
- Ensured regulatory compliance and accuracy across multiple systems (e.g., Express Scripts, CoverMyMeds, Predictal).
Pharmacy Intake Coordinator
Highmark Health
06.2023 - 05.2025
- Serve as the primary liaison between patients, healthcare providers, and pharmacy staff to ensure timely and accurate prescription processing and fulfillment.
- Contribute to process improvements and workflow optimizations to enhance operational efficiency and patient satisfaction.
- Verify insurance coverage and benefits for medications, initiate prior authorizations, and coordinate with payers to resolve coverage issues.
Head of Sales
Empty Cup Digital (Startup Role)
12.2022 - 06.2023
- Built and automated a full-cycle outbound sales process for a startup digital services company.
- Created ICP (Ideal Customer Profile) and outbound sequences using HubSpot CRM.
- Presented performance insights weekly to C-suite executives; advised on strategic sales decisions.
- Maintain accountability for the full sales cycle, including prospecting, introduction meeting and closing meeting.
Customer Success Account Manager
RoadRunner Recycling
03.2022 - 12.2022
- Transitioned to a customer success role to deepen account relationships and reduce churn.
- Managed enterprise portfolios, resolved escalations, and delivered performance insights and sustainability reports to C-level stakeholders.
- Work in liaison with internal departments, service providers and customers to streamline communication and provide effective resolutions.
Senior Business Development Representative, Enterprise
RoadRunner Recycling
03.2021 - 03.2022
- Targeted national enterprise accounts in sustainability and waste management verticals using outbound strategies (cold calling, email, LinkedIn).
- Focus targeting efforts on select businesses who meet specific criteria (Annual Revenues, Employee Count, National Presence, etc) within pre-defined industries.
Senior Business Development Representative
RoadRunner Recycling
06.2020 - 03.2021
- Continue to encompass the role and responsibilities associated with Business Development Representative while performing at a high level on the company's sales team.
- Work with team members to identify metrics, KPI's, or other areas of improvement and implement a daily, weekly, or monthly plan to increase overall performance respectively.
- Support the prospecting, systems development, and knowledge base of new and recent hires on the inside sales team.
Business Development Representative II
RoadRunner Recycling
01.2020 - 06.2020
- Develop new business through proactive, strategic outreach methods, including prospecting, cold calling, and lead qualification.
- Communicate with account executives in correlating markets to build potential business, including scheduling and maintaining appointments, generating new leads, and creating an efficient workflow between our company and the customer.
- Develop and maintain pipeline for the purpose of recording and evaluating sales data and accounts
Business Development Representative
RoadRunner Recycling
08.2019 - 01.2020
Host / Server
Fusion Steakhouse
11.2018 - 08.2019
- Service customers in a high volume environment based on establishment goals.
Studio Designer
Washington School District
12.2016 - 12.2018
- Independent Contractor
Marketing Specialist
PVH Corporation, Tommy Hilfiger
05.2017 - 11.2018
- Partner with corporate business's in order to expand beneficial relationships and drive sale opportunities.
- Identify and develop marketing strategies based on knowledge of establishment objectives and market characteristics.
Sales Associate - Sales Lead
PVH Corporation, Tommy Hilfiger
12.2014 - 06.2015
- Manage a team of 5-10 associates for Tommy Hilfiger.
- Direct, coordinate, and review activities in sales with team members.
- Process, record, and verify shipment/inventory weekly.
Sales Associate
PVH Corporation, Calvin Klein
11.2013 - 12.2014
- Resolve customer complaints regarding sales and service.
- Handle cash and credit transactions, returns, and exchanges.
Studio Designer
Charleroi School District
03.2017
- Independent Contractor
Education
Bachelor of Science - Audio Engineering
Full Sail University
Orlando, FL05-2017
Diploma -
Canon-McMillian High School
Canonsburg, PA06-2015
Skills
- B2B Sales & Lead Generation
- Sales Strategy, Cold Outreach, Pipeline Management
- CRM Proficiency: Salesforce, Hubspot
- Email & Marketing Automation
- Client Communication & Relationship Management
- Microsoft Office Suite
- Extremely productive in a high volume, fast-paced environment
- Self starter that can work independently and as an integral part of a team
- Ability to demonstrate patience and leadership in fast-paced environments
References
Available upon request.
Timeline
Senior Intake Coordinator
Highmark Health
04.2024 - 05.2025
Pharmacy Intake Coordinator
Highmark Health
06.2023 - 05.2025
Head of Sales
Empty Cup Digital (Startup Role)
12.2022 - 06.2023
Customer Success Account Manager
RoadRunner Recycling
03.2022 - 12.2022
Senior Business Development Representative, Enterprise
RoadRunner Recycling
03.2021 - 03.2022
Senior Business Development Representative
RoadRunner Recycling
06.2020 - 03.2021
Business Development Representative II
RoadRunner Recycling
01.2020 - 06.2020
Business Development Representative
RoadRunner Recycling
08.2019 - 01.2020
Host / Server
Fusion Steakhouse
11.2018 - 08.2019
Marketing Specialist
PVH Corporation, Tommy Hilfiger
05.2017 - 11.2018
Studio Designer
Charleroi School District
03.2017
Studio Designer
Washington School District
12.2016 - 12.2018
Sales Associate - Sales Lead
PVH Corporation, Tommy Hilfiger
12.2014 - 06.2015
Sales Associate
PVH Corporation, Calvin Klein
11.2013 - 12.2014
Bachelor of Science - Audio Engineering
Full Sail University
Diploma -
Canon-McMillian High School
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