Zachary Dzuba
Indianapolis,Indiana
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional empathy and critical thinking to address both customer and team member needs efficiently. Skilled in teaching new concepts and best practice strategies.
Overview
13
13
years of professional experience
Work History
RCI Customer Care Service and Solutions Supervisor
RCI
09.2021 - 07.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Developed and implemented customer service policies to enhance satisfaction.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Provided expert advice on travel logistics, accommodations, and activities for clients visiting various destinations
RCI Customer Care Service and Solutions Specialist
RCI
02.2017 - 09.2021
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Provided timely support to clients during post-implementation, ensuring smooth transitions and minimal disruption to operations.
- Improved overall progress through working closely with staff members and streamlining processes.
- Recommended new products and services to customers.
- Communicated complex technical concepts effectively to non-technical stakeholders, fostering understanding and buy-in at all levels of the organization.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Collaborated with cross-functional teams to troubleshoot issues and provide effective resolutions for clients.
- Championed a culture of continuous learning, encouraging team members to seek out new skills and knowledge for personal and professional growth.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Responded to customer inquiries and provided technical assistance over phone.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Provided expert advice on travel logistics, accommodations, and activities for clients visiting various destinations
RCI Club Service Guide
RCI
04.2016 - 02.2017
- Enhanced guest experience by providing informative and engaging guided tours.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Provided expert advice on travel logistics, accommodations, and activities for clients visiting various destinations worldwide.
- Enhanced customer satisfaction by providing personalized travel recommendations based on client interests and preferences.
- Addressed customer concerns promptly, demonstrating strong problem-solving abilities and commitment to client satisfaction.
RCI Travel Guide
RCI
10.2015 - 04.2016
- Increased repeat clientele by delivering exceptional customer service and memorable travel experiences.
- Addressed customer concerns promptly, demonstrating strong problem-solving abilities and commitment to client satisfaction.
- Contributed to company growth by actively participating in marketing campaigns and promotional events targeting potential clients.
- Enhanced customer satisfaction by providing personalized travel recommendations based on client interests and preferences.
- Provided expert advice on travel logistics, accommodations, and activities for clients visiting various destinations worldwide.
- Provided clients with a wealth of destination knowledge, enabling them to make informed decisions about activities and excursions during their trips.
- Conducted thorough research on destinations, keeping up-to-date with industry trends and local attractions.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Provided expert advice on travel logistics, accommodations, and activities for clients visiting various destinations
CVS Supervisor
CVS Pharmacy
06.2011 - 10.2015
- Promoted a culture centered around teamwork and collaboration which resulted in increased employee morale and productivity.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
No Degree -
Indiana University - Purdue University Indianapolis
Indianapolis, INNo Degree -
Ball State University
Muncie, INHigh School Diploma -
Lawrence North High School
Indianapolis, IN06.2005
Skills
- Training and mentoring
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Staff Development
- Processes and procedures
- Process Monitoring and Improvement
- Policy Enforcement
- Expectation setting
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Decision-Making
- Effective Communication
Timeline
RCI Customer Care Service and Solutions Supervisor
RCI
09.2021 - 07.2024
RCI Customer Care Service and Solutions Specialist
RCI
02.2017 - 09.2021
RCI Club Service Guide
RCI
04.2016 - 02.2017
RCI Travel Guide
RCI
10.2015 - 04.2016
CVS Supervisor
CVS Pharmacy
06.2011 - 10.2015
No Degree -
Indiana University - Purdue University Indianapolis
No Degree -
Ball State University
High School Diploma -
Lawrence North High School
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