Zachary Mason
Fishers,IN
Summary
Dynamic, loyal leader with a strong work ethic and proven track record at Audio Solutions of Indy. Directly responsible for enhancing operational efficiency, profitability and client satisfaction over 20 years of employment. Displaying strong expertise in complex Audio Video system design and implementation in the commercial and luxury market. Expert in project management, installation and customer service, with strong decision-making and problem-solving skills. Successfully increased revenue by 15% through strategic process improvements and resource management. Reduced waste and improved efficiency by 15% through detailed research and skill deployment. Skilled in fostering team collaboration and maintaining high-quality service delivery.
Overview
23
23
years of professional experience
Work History
Manager
Audio Solutions of Indy
01.2006 - Current
- Instrumental in developing current Audio Solutions of Indy, enhancing operational efficiency and client satisfaction.
- Improved staff performance and knowledge of audio technologies.
- Consistently provided exceptional results under pressure, following timelines and meeting deadlines.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Oversaw project management for audio installations, ensuring timely completion and adherence to quality standards.
- Collaborated with clients to customize audio solutions, aligning services with specific needs and preferences.
Construction Worker
Mason Contracting
06.2002 - 01.2006
- Operated heavy machinery for site preparation and construction.
- Implemented process improvements that enhanced workflow efficiency on-site.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Assisted with successful, time-sensitive renovations of various structures.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
- Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Coordinated with subcontractors to ensure quality standards, achieving high levels of client satisfaction.
- Conducted comprehensive site evaluations before project initiation, identifying potential challenges early.
- Collaborated with team to ensure project timelines were met efficiently.
- Assisted in the installation of structural frameworks and systems.
- Followed safety protocols, reducing workplace incidents significantly.
Education
High School Diploma -
Carmel High School
Carmel, INSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Goal setting
- Project management
- Sales techniques
- Financial management
- Expense tracking
- Problem-solving aptitude
- Attention to detail
Timeline
Manager
Audio Solutions of Indy
01.2006 - Current
Construction Worker
Mason Contracting
06.2002 - 01.2006
High School Diploma -
Carmel High School