Zachary Earwood
Edinburg ,TX
Summary
Dynamic Lead Technician at Grease Monkey with a proven track record in workflow optimization and team leadership. Expert in diagnostic troubleshooting and equipment maintenance, recognized for enhancing service efficiency and mentoring junior staff. Committed to safety compliance and quality assurance, driving operational excellence in automotive services.
Overview
13
13
years of professional experience
Work History
Lead Technician
Grease Monkey
01.2024 - Current
- Supervised daily operations and ensured compliance with safety standards.
- Trained and mentored junior technicians in equipment maintenance and repair procedures.
- Developed and implemented workflow improvements to enhance service efficiency.
- Diagnosed vehicle issues and provided timely solutions to minimize downtime.
- Coordinated inventory management and procurement of automotive supplies and tools.
- Managed customer service interactions to resolve inquiries and build rapport.
- Conducted regular inspections of shop equipment to ensure optimal performance.
- Led team meetings to discuss performance metrics and operational strategies.
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
Carpenter Foreman
Matrix Construction
01.2021 - 12.2024
- Supervised daily operations and assigned tasks to team members, ensuring workflow efficiency.
- Coordinated project timelines and resource allocation to meet construction deadlines effectively.
- Trained and mentored junior carpenters on safety protocols and craftsmanship techniques.
- Implemented quality control measures to maintain high standards in construction processes.
Lube Technician
Kwik Trip
01.2013 - 12.2020
- Conducted routine oil changes and fluid top-offs for various vehicle makes and models.
- Assisted in maintaining cleanliness and organization of service area and equipment.
- Communicated effectively with customers regarding services performed and recommendations.
- Operated lubrication systems, ensuring compliance with safety standards and procedures.
- Monitored inventory levels of lubricants and materials, facilitating timely reorders when necessary.
- Collaborated with team members to improve workflow efficiency during peak service hours.
- Trained new staff on operational protocols, enhancing team performance and service quality.
- Implemented best practices for waste disposal, promoting environmental sustainability within operations.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Greeted customers and answered questions about oil changes and other services.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
Education
High School Diploma -
Victoria East Hugh
Victoria, TXSkills
Workflow optimization
Timeline
Lead Technician
Grease Monkey
01.2024 - Current
Carpenter Foreman
Matrix Construction
01.2021 - 12.2024
Lube Technician
Kwik Trip
01.2013 - 12.2020
High School Diploma -
Victoria East Hugh