Zachary Ebert
Irvine,CA
Summary
Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction.
Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Reliable foreman with several years of construction site experience. Superb project oversight, team management and blueprint interpretation skills. Successful in meeting tight job deadlines.
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Goal-oriented Vendor with proven track record of increasing sales, streamlining processes and accurately determining potential buyers. Friendly and outgoing worker with dedication to reliability and efficiency. Skilled at route planning and collaboration.
Overview
16
16
years of professional experience
Work History
Crew Member
Einstein Bagels
Irvine, California
11.2023 - Current
- Wiped down tables and removed trash to provide clean, welcoming dining environment.
- Maintained an organized work area to ensure efficient operations.
- Organized and restocked supplies to support operations and team productivity.
- Stocked shelves and cases with new or transferred items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked kitchen supplies including food products and utensils.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Assisted in the preparation of food items such as sandwiches, bagels and pizzas.
Security Guard
Direct Natural Alternatives Inc
Santa Ana, California
02.2023 - 12.2023
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
Foreman
Concrete Hazard Solutions
Orange, California
07.2020 - 01.2023
- Assessed work area conditions for potential hazards or risks.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Checked project details to verify job site materials and equipment.
- Managed sites by focusing on safety, operations and productivity.
- Complied with federal and company regulations to maintain high level of job site safety.
- Viewed and checked job equipment to determine maintenance requirements.
- Managed workers at various experience levels in construction and restoration projects.
Grill Cook/Shift Leader
Five Guys Burger And Fries
Ellisville, MO
01.2012 - 07.2019
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Performed closing duties such as organizing leftovers into containers for refrigeration or disposal, cleaning grills, and emptying grease traps.
- Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
- Made meals in accordance with company standards and requirements.
- Garnished and arranged plated meals.
- Grilled vegetables such as onions, peppers and mushrooms for burgers and sandwiches.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Received and stored food and supplies.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Ensured all food was cooked to the correct temperature as per health code regulations.
- Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Checked food before serving it to customers.
- Stocked service areas with supplies during slow periods.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Call Center Phone Representative
Extended Car Warranty
Saint Charles , MO
04.2010 - 07.2014
- Generated leads through cold calling techniques.
- Maintained up-to-date knowledge of all products and services available through the company.
- Analyzed market trends to identify new business opportunities.
- Adhered to all quality assurance standards set by the company.
- Surpassed sales goals through implementation of successful marketing strategies.
- Utilized problem-solving skills to resolve customer concerns quickly and efficiently.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Monitored daily performance metrics such as average handle time and first call resolution.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Handled multiple phone lines simultaneously while providing courteous customer service.
Door-to-Door Sales Representative
Midtown Home Improvements
O'Fallon, Missouri
07.2009 - 12.2013
- Implemented effective strategies to increase customer retention rates.
- Convinced clients to purchase products or services by following persuasive script.
- Developed a rapport with potential customers by engaging in friendly conversation.
- Participated in promotional events such as trade shows, exhibitions and conferences.
- Maintained up-to-date knowledge on new products and services available for sale.
- Attended weekly team meetings to discuss sales strategies and targets.
- Ensured compliance with relevant laws and regulations related to door-to-door selling practices.
- Monitored daily and long-term routes for weather, traffic, and other conditions.
- Achieved repeat business and referrals through personalized services.
- Designed and distributed pamphlets and other literature about available products.
- Greeted customers at their door and introduced myself.
- Listened to customers to understand needs and put together optimal solutions.
- Set up meetings with potential clients and listened to their wishes and concerns.
Education
Associate of Arts - Journalism
Saint Louis University
St. Louis, MO07-2011
General Studies/Culinary Arts
Francis Howell Central High School
Saint Charles, Missouri 06-2010
Skills
- Customer service
- Supply restocking
- Food preparation
- Cash handling
- Time management
- Problem solving
- Communication skills
- Conflict resolution
- Attention to detail
- Guest relations
- Safety awareness
- Food running
Athletics
- Played hockey from the age of 4 untill freshman year of college. Received a full ride scholarship for hockey at St Louis University.
- Member at Bear Creek Golf Club in Wentzville Missouri and Tustin Ranch Golf Club in Tustin, California.
- Refereed youth hockey as a volunteer.
Timeline
Crew Member
Einstein Bagels
11.2023 - Current
Security Guard
Direct Natural Alternatives Inc
02.2023 - 12.2023
Foreman
Concrete Hazard Solutions
07.2020 - 01.2023
Grill Cook/Shift Leader
Five Guys Burger And Fries
01.2012 - 07.2019
Call Center Phone Representative
Extended Car Warranty
04.2010 - 07.2014
Door-to-Door Sales Representative
Midtown Home Improvements
07.2009 - 12.2013
Associate of Arts - Journalism
Saint Louis University
General Studies/Culinary Arts
Francis Howell Central High School