Zachary England
Ft. Pierce,FL
Summary
Resourceful Customer Service Associate known for productivity and efficient task completion. Possess specialized skills in conflict resolution, communication, and time management which enable success in fast-paced environments. Excel at using empathy, patience, and active listening to address customer needs and foster positive experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
Ft Pierce, FL
04.2021 - Current
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Kept work area neat, clean, and well-stocked at all times.
- Resolved customer inquiries in a timely manner.
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Performed additional duties as assigned by management team.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Supported sales team members to drive growth and development.
Education
Associate of Arts -
Indian River State College
Ft. Pierce, FL05-2021
Skills
- Team Collaboration
- Point of sale systems
- Customer Complaint Resolution
- Customer Service
- Problem Resolution
Certification
- Class D security License
References
- Nicole Stevens - Wawa General Manager - 814 644 3260
- Debbie Olson - Wawa Food and Beverage Manager - 779 245 2118
- Tyler Ingersoll-Taggart - Wawa Customer Service Supervisor - 810 455 3670
Timeline
Customer Service Associate
Wawa
04.2021 - Current
Associate of Arts -
Indian River State College
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