Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary English

Sylvania,OH

Summary

Ambitious Inbound Sales Executive increases client base by qualifying and closing inbound leads. Thrives under pressure and goes above and beyond for new sales opportunities while offering incredible, individualized customer service. Motivated and well-spoken professional convincingly explains value proposition when answering calls to achieve sales quotas. Results-driven Sales Manager bringing 5+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Inbound Sales Team Manager

Target
Toledo, OH
06.2023 - 02.2024
  • Gained market share in new sales performance through aggressive team training.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Supported sales team members to drive growth and development.
  • Directed and coordinated products, services and sales activities.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Online Grocery Pickup

Walmart
Toledo, OH
10.2021 - 10.2022
  • Assisted customers with online grocery orders, answering questions and providing helpful information.
  • Provided customer support for technical issues related to the online ordering process.
  • Researched products and pricing to ensure accuracy of orders.
  • Managed inventory levels to ensure availability of products for customers.
  • Developed strategies to improve customer satisfaction ratings with online grocery services.
  • Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
  • Monitored stock levels of inventory and placed replenishment orders when necessary.
  • Collaborated with marketing department to design advertisements promoting online grocery services.
  • Tracked shipments from suppliers and ensured timely delivery of goods for customers.
  • Responded promptly to inquiries from customers regarding their online grocery orders.
  • Listened to customer needs to identify and recommend best products and services.
  • Asked store associates for help locating missing products.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Canceled orders based on customer requests or inventory or delivery problems.
  • Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
  • Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.

Dishwasher

Packo's
Sylvania, Ohio
07.2018 - 10.2021
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Disposed of glassware that had been broken or chipped according to safety procedures.
  • Checked temperatures of dishwashing machines to ensure proper functioning.
  • Maintained adequate levels of cleaning supplies for washing dishes.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Assisted in preparing salads and desserts when requested by chefs or supervisors.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Organized trays with cutlery prior to serving meals to customers.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
  • Ensured that workstations were kept neat and tidy throughout the shift.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Replenished soap dispensers with detergent when necessary.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Replaced clean utensils in storage bins for easy access.
  • Restocked main kitchen areas with items from shelves, coolers and freezers.
  • Assisted chef with food measurements, preparation and storage when necessary.
  • Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
  • Adhered to sanitary regulations to prevent contamination with food products.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
  • Followed proper procedures to clean large and unwieldy kitchen supplies.
  • Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
  • Inspected dishes closely to check for remnants of food or dirt.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Operated cash register to process customer payments accurately and efficiently.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Replenished beverages throughout shift ensuring availability at all times.
  • Provided quality customer service by adhering to company policies and procedures.
  • Followed health department regulations regarding food storage temperatures and sanitation guidelines.
  • Received deliveries from vendors including checking off invoices against actual merchandise received.
  • Checked expiration dates on products prior to stocking shelves or serving customers.
  • Performed light maintenance duties such as changing light bulbs or painting walls when needed.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
  • Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance.
  • Trained new employees on job duties and safe operation of kitchen equipment.
  • Collaborated with other team members to ensure timely completion of tasks.
  • Complied with all local health codes and regulations concerning food preparation and handling.
  • Adhered to company policies regarding attendance and punctuality.
  • Regularly checked inventory levels for restocking needs.
  • Communicated effectively with fellow staff members regarding customer complaints or feedback.
  • Kept accurate records of sales transactions for end-of-day reconciliation purposes.
  • Kept customer and food preparation areas clean and well-organized.
  • Operated cash register and received payment from customers in cash or credit form.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Served orders to customers at windows, counters and tables.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Greeted customers to take food orders and provide information about menus.

Education

High School Diploma -

Sylvania Northview High School
Sylvania, OH
05-2019

Plumbing - Plumbing

Owens Community College
Perrysburg, OH

Skills

  • Customer Service
  • Customer Relationship Management
  • Customer Relationship Development
  • Empowers High-Performing Sales Teams
  • Product And Service Management
  • Service-Driven Sales
  • Product And Services Understanding
  • Integrated Marketing Initiatives
  • Solution Presentation
  • Client Relationships
  • Customer Outreach
  • Goal-Oriented
  • Goal Setting

Timeline

Inbound Sales Team Manager

Target
06.2023 - 02.2024

Online Grocery Pickup

Walmart
10.2021 - 10.2022

Dishwasher

Packo's
07.2018 - 10.2021

High School Diploma -

Sylvania Northview High School

Plumbing - Plumbing

Owens Community College

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Zachary English