Zachary Erps
Dexter
Summary
Offering friendly and cooperative attitude, with a willingness to learn and grow in a dynamic environment. I bring an understanding of the importance of customer service and teamwork, along with the ability to handle tasks efficiently and accurately. I am ready to use and develop communication and problem-solving skills. I aim to contribute to a positive team atmosphere and ensure customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Leader/Runner
Deck Detail
06.2022 - 09.2024
- Demonstrated strong multitasking abilities, handling multiple jobs simultaneously without compromising quality or efficiency.
- Led a team of 3. Responsible for deck demolition prior to new building.
- Runner - responsible for making sure every build crew had the materials they needed and to run product to the jobsites as needed.
- Responsible for returning all excess building material.
- Responsible for keeping track of purchases and returns so accounting is accurate.
- Became familiar with products to answer questions and make suggestions.
Computer Helpdesk Technician
Dexter Schools
10.2022 - 03.2023
- Listened to to customer inquiries to determine the problem and provided technical assistance over phone and in person.
- Enhanced customer satisfaction by efficiently troubleshooting and resolving technical issues for computer users.
- Assisted customers with password resets and account management tasks while maintaining strict adherence to security protocols.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Media Production Management
Northern Michigan University
Marquette, MI01-2027
High School Diploma -
Dexter High School
Dexter, MI01-2023
Skills
- Customer service
- Willingness to learn
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Customer engagement
- Crew leadership
Timeline
Computer Helpdesk Technician
Dexter Schools
10.2022 - 03.2023
Crew Leader/Runner
Deck Detail
06.2022 - 09.2024
Media Production Management
Northern Michigan University
High School Diploma -
Dexter High School
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