Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Zachary Esser

Queen Creek,AZ

Summary

Dynamic business professional with proven success in customer service, team leadership, and inventory management. Skilled in e-commerce strategy and driving growth in the sports collectibles market. Committed to applying strategic business solutions to achieve organizational goals. Recognized for leadership and operational excellence in high-volume operations.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
Queen Creek, Arizona
11.2023 - Current
  • Directed operations in a high-volume store, driving team performance, and efficiency.
  • Oversaw inventory, optimizing stock levels, and minimizing waste.
  • Trained and mentored new employees, contributing to stronger team performance and improved workflow efficiency.
  • Recognized as Partner of the Quarter for leadership and operational excellence.

Owner

Mad-Town Sports Collectibles
Waunakee, WI
06.2017 - Current
  • Founded and grew a sports collectibles business specializing in cards, memorabilia, and autographs.
  • Built and managed an eBay storefront, driving consistent online sales, and customer engagement.
  • Sourced and acquired inventory through auctions, trade shows, and direct purchases to maximize profitability.
  • Delivered exceptional customer service by managing inquiries, processing orders, and resolving issues to ensure client satisfaction and repeat business

Barista

Starbucks
Phoenix, AZ
10.2022 - 11.2023
  • Gained valuable experience in time management, multitasking, and teamwork within a corporate service structure.
  • Delivered personalized customer experiences by anticipating needs, resolving issues, and building strong guest relationships.
  • Worked with team members to maintain smooth store operations.
  • Recognized as Partner of the Quarter for strong performance and service.

Cook, Cashier, Delivery Driver

Rocky Rococo Pizza & Pasta
Waunakee, WI
12.2017 - 04.2022
  • Delivered consistent customer service while resolving concerns in a fast-paced environment.
  • Collaborated with team members to streamline service, reduce wait times, and improve overall customer satisfaction.
  • Developed strong time management, communication, and problem-solving skills through five years of experience.

Education

Bachelor of Arts - Business Law

W. P. Carey School of Business, Arizona State University
Tempe, AZ
05-2025

Associate of Arts - Economics and Pre-Business

Madison Area Technical College
Madison, WI
05.2022

Skills

  • E-commerce platform management
  • Operational efficiency
  • Leadership development
  • Sales strategy implementation
  • Conflict resolution

Websites

References

References available upon request.

Timeline

Shift Supervisor

Starbucks
11.2023 - Current

Barista

Starbucks
10.2022 - 11.2023

Cook, Cashier, Delivery Driver

Rocky Rococo Pizza & Pasta
12.2017 - 04.2022

Owner

Mad-Town Sports Collectibles
06.2017 - Current

Bachelor of Arts - Business Law

W. P. Carey School of Business, Arizona State University

Associate of Arts - Economics and Pre-Business

Madison Area Technical College

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