Zachary Evans
Owasso,OK
Summary
Results-driven professional with a background in quality inspection and HVAC systems. Known for exceptional attention to detail and effective communication skills, ready to leverage expertise in maintaining high-quality standards and enhancing operational efficiency.
Overview
8
8
years of professional experience
Work History
Quality Inspector
Mingo Manufacturing
Owasso, Ok
08.2022 - Current
- Inspected final products for defects and adherence to quality standards.
- Collaborated with production teams to identify and resolve quality issues.
- Documented inspection results and maintained accurate quality records.
- Utilized measurement tools to assess product specifications effectively.
- Assisted in developing improved inspection protocols for enhanced accuracy.
- Communicated with management regarding recurring quality concerns and potential solutions.
- Performed visual and dimensional inspections of manufactured parts using precision measuring tools.
- Maintained records of inspection results in accordance with company policies and procedures.
- Ensured that all equipment used in the inspection process was properly calibrated and maintained regularly.
- Reviewed production paperwork for accuracy, completeness, and conformance to established procedures.
- Identified non-conforming materials and reported discrepancies to appropriate personnel.
- Investigated customer complaints regarding quality issues and developed corrective action plans as necessary.
- Documented corrective actions taken when non-conformances were identified during inspections.
- Assisted other departments with troubleshooting complex problems related to product quality assurance issues.
- Supported management in developing effective strategies for improving overall quality performance.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Analyzed plans, specifications and blueprints to understand product requirements.
- Documented nonconformities and recommended techniques for prompt resolution.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Used specialized tools to take precise measurements of various aspects of samples.
- Notified supervisors or other relevant personnel of test or production issues.
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
- Marked materials with grade or acceptance status.
- Selected samples for use as test models.
- Learned new testing methods through continued education and research.
- Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
HVAC Technician
Ramsey Systems Services
Tulsa, Oklahoma
04.2020 - 08.2022
- Installed control systems for HVAC and lighting in commercial buildings.
- Collaborated with project managers to ensure timely completion of installation tasks.
- Assisted in troubleshooting system malfunctions and implementing corrective measures.
- Trained junior installers on safety protocols and installation techniques.
- Evaluated site conditions to determine optimal installation methods and materials.
- Documented installation processes and maintained accurate project records.
- Maintained records of all installations including parts used, labor hours expended and any other pertinent information necessary for warranty purposes.
- Inspected job sites prior to beginning work in order to determine if any additional materials are needed based on site conditions or special requirements of the customer.
- Ensured that all safety regulations were followed during the installation process in order to maintain a safe working environment for employees and customers alike.
- Utilized hand tools such as power drills, saws, wrenches in order to complete assigned tasks efficiently while maintaining quality standards.
- Followed detailed written procedures provided by supervisors or engineers when performing complex tasks requiring multiple steps.
- Coordinated activities with customers during the installation process ensuring their satisfaction with the job being performed.
- Communicated effectively with team members throughout each stage of the installation process providing updates on progress made and any potential problems encountered along the way.
- Installed electrical control systems and components according to manufacturer specifications and codes.
- Performed scheduled installation and replacement of control systems and equipment.
- Worked closely as part of effective team to deliver customer requests on time.
- Upheld company requirements and promoted productivity by maintaining neat and organized work areas.
Lead Valet Attendant
Valet Platinum Services
Dallas, Texas
05.2019 - 01.2020
- Supervised valet team to ensure efficient vehicle parking and retrieval.
- Trained new attendants on company procedures and customer service standards.
- Coordinated vehicle flow during peak hours to minimize wait times.
- Managed guest interactions, providing exceptional service and resolving concerns.
- Conducted regular inspections of parking areas for cleanliness and organization.
- Oversaw maintenance of valet equipment to ensure optimal performance.
- Collaborated with management to improve overall valet operations and guest satisfaction.
- Prepared reports summarizing activities performed by Valet Department personnel during each shift.
- Coordinated with customers, vendors, and other personnel to provide exceptional service.
- Analyzed data collected from customer surveys regarding their experience with the Valet Department services.
- Inspected vehicles for damages before parking and after retrieving them.
- Monitored cash flow transactions between staff members and customers during shift changes.
- Resolved conflicts between customers, employees, or management in a professional manner.
- Maintained inventory of supplies necessary for daily operations such as uniforms, cleaning products.
- Supervised a team of valets to ensure quality service was provided at all times.
- Maintained records of vehicle keys, locations, and owners' information.
- Enforced rules related to parking regulations imposed by local authorities within facility boundaries.
- Assisted customers with luggage or any other items they may have needed help with.
- Organized special events requiring additional support from the Valet Department staff.
- Responded promptly to customer inquiries regarding services offered by the valet department.
- Provided assistance with vehicle retrieval when requested by customers.
- Strictly adhered to company policies and procedures while performing duties as lead valet attendant.
- Conducted safety training sessions for new hires on proper protocol when handling customer's vehicles.
- Ensured that all vehicles were parked in designated areas with safety and efficiency as the priority.
- Investigated incidents involving damage or theft of property belonging to customers or the company.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Returned guests' vehicles while following safe driving practices and obeying traffic laws.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Positioned and removed barricades to open or close parking areas.
- Informed guests of location of hotel reception, concierge and lounges.
- Maintained cleanliness of service area by sweeping, mopping and organizing.
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
- Reported unusual or unsafe situations to security for immediate attention.
- Monitored parking area for safety, security and general customer concerns.
- Greeted customers and opened car doors to enhance service.
- Kept digital logs updated with cars, locations and special customer information.
- Responded to questions about local area and company services.
- Handled account payments, collected cash and processed credit card charges.
- Positioned barricades and gates to maximize traffic flow through parking lot.
Convenience Store Clerk
Quick Trip
Dallas, Texas
01.2018 - 06.2019
- Assisted customers with product selection and inquiries.
- Operated cash register and handled transactions efficiently.
- Stocked shelves and organized merchandise for easy access.
- Maintained cleanliness and safety standards throughout the store.
- Provided excellent customer service and resolved complaints promptly.
- Monitored inventory levels and reported shortages to management.
- Trained new employees on store procedures and customer interactions.
- Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.
- Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
- Provided excellent customer service by addressing customer concerns in a timely manner.
- Prepared food items such as sandwiches, salads, hot dogs according to company recipes.
- Performed price checks for customers' requested items using POS system or pricing guns.
- Inspected all equipment regularly to identify any potential issues or malfunctions that may need repair or replacement.
- Checked expiration dates on all perishable goods before stocking them on shelves.
- Cleaned coffee makers throughout the day to ensure quality beverage preparation for customers.
- Organized promotional displays in accordance with corporate standards.
- Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers.
- Utilized proper safety protocols when handling knives or other sharp objects during food preparation tasks.
- Verified accuracy of incoming shipments against invoices.
- Operated cash registers to process cash, check, and credit card transactions accurately.
- Assisted in unloading trucks of incoming inventory items.
- Rotated stock as needed to ensure freshness of product displayed on shelves.
- Provided assistance to customers in locating items throughout the store.
- Organized back-room storage areas to maximize space utilization.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Prioritized and resolved concerns such as pricing problems, damaged products, and special order requests.
- Interacted with many customers daily.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Some College (No Degree) - General Studies
St. Petersburg College
Clearwater, FLSkills
- Product inspection
- Quality assurance
- Collaboration with teams
- Calibration procedures
- Tool use
- Equipment calibration
- Documentation
- Dimensional inspection
- Surface finish evaluation
- Documentation skills
- Reporting and documentation
- Keen eye for detail
- Measuring instruments and tools
- Visual inspection
- Measurement tools
- Inspection protocols
- Quality documentation
- Customer complaint resolution
- Control system installation
- Electrical systems installation
- Effective communication
- Attention to detail
- Temperature control systems
- HVAC controls
Affiliations
Live music enthusiasts and a huge fan for the outdoors. When I'm not working, I like to spend time with my Goldendoodle Murphy either camping or taking him to live music venues.
Languages
English
Professional
Spanish
Elementary
Accomplishments
Served 4 years for the United States Coast Guard. Raised $20,000 for Tornado victims. Mentored a young boy through Big Brothers and Sisters of Oklahoma.
References
References available upon request.
Timeline
Quality Inspector
Mingo Manufacturing
08.2022 - Current
HVAC Technician
Ramsey Systems Services
04.2020 - 08.2022
Lead Valet Attendant
Valet Platinum Services
05.2019 - 01.2020
Convenience Store Clerk
Quick Trip
01.2018 - 06.2019
Some College (No Degree) - General Studies
St. Petersburg College