Zachary Fauquher
Winter Springs,Florida
Summary
Results-oriented and dependable Customer Service professional with nearly 5 years of leadership experience and a passion for helping others through quality service unparalleled support. Drives business results through effective organization and planning, clear written and oral communication, and proven multi-tasking capabilities.
Overview
13
13
years of professional experience
Work History
Customer Engagement Leader
Petsmart
05.2019 - Current
- Utilized daily sales reports to identify actionable business opportunities, including optimizations to employee scheduling, training, and organization/execution of employee outreach programs.
- Promoted business retention and growth by responding to customer surveys and addressing concerns regarding their recent purchases and/or visits to the store.
- Trained employees in customer service best practices as they related to the company's mission and values.
Administrative Assistant
Perfect Fit Properties LLC
01.2019 - 05.2019
- Performed various accounting duties including processing rent payments and vendor invoices.
- Organized and maintained digital records of property walk-throughs, background checks, and rental applications for over 60 properties.
Theater Attendant
Regal Cinemas
05.2011 - 12.2016
- Sold tickets to patrons and reviewed tickets purchased online for authenticity.
- Provided information about current and future events at facility.
- Greeted customers with smile and provided friendly, knowledgeable service.
Education
Bachelor of Arts - Japanese Language
University of Florida
Gainesville, FL07.2018
Skills
- Clear and Concise Communication
- Knowledge of ETL/EDA process using Alteryx
- Knowledge of Data Visualization utilizing Tableau
- Proficient In Microsoft Excel/Powerpoint
- Ability to multi-task with ease
Timeline
Customer Engagement Leader
Petsmart
05.2019 - Current
Administrative Assistant
Perfect Fit Properties LLC
01.2019 - 05.2019
Theater Attendant
Regal Cinemas
05.2011 - 12.2016
Bachelor of Arts - Japanese Language
University of Florida
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