Zachary Fay
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Valet
Brand Enhance Parking And Hospitality
2019.10 - Current
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Provided punctual, polite valet services to uphold professional standards.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
Valet Cashier/Shift Lead
Ace Parking
2017.09 - 2019.10
- Enhanced customer satisfaction by efficiently processing cash transactions and maintaining accurate financial records.
- Resolved guest disputes calmly and effectively, resulting in high levels of guest satisfaction.
- Assisted team members during busy periods, contributing to an efficient and well-functioning workplace.
- Performed daily reconciliation of cash drawer, identifying discrepancies and rectifying any issues promptly.
- Prepared detailed shift reports for management review, highlighting revenue figures and relevant operational data.
Valet Attendant
Ace Parking
2016.11 - 2017.08
- Enhanced customer satisfaction by providing efficient valet services and maintaining a friendly demeanor.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Maintained cleanliness of valet area, contributing to a positive first impression for hotel guests.
- Contributed to overall team success by willingly stepping in to assist colleagues during busy periods or absences.
- Assisted with event parking coordination during large functions or gatherings at the venue location.
Barista
Vons/Starbucks
2015.08 - 2016.11
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Bachelors Degree-Business Administration - General Management
California State University, Fullerton
Fullerton, CA05.2023
Associate in Science - Business Administration
Golden West College
Huntington Beach, CA05.2019
High School Diploma -
Pacifica High School
Garden Grove, CA06.2015
Skills
- Customer Service and Support
- Problem-Solving
- Multitasking and Organization
- Punctual and Reliable
- Patience and Composure
References
Available upon request
Timeline
Valet
Brand Enhance Parking And Hospitality
2019.10 - Current
Valet Cashier/Shift Lead
Ace Parking
2017.09 - 2019.10
Valet Attendant
Ace Parking
2016.11 - 2017.08
Barista
Vons/Starbucks
2015.08 - 2016.11
Bachelors Degree-Business Administration - General Management
California State University, Fullerton
Associate in Science - Business Administration
Golden West College
High School Diploma -
Pacifica High School
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