Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Fenderson

Austin,Tx

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

12
12
years of professional experience

Work History

Cross Functional Team

HEB
10.2024 - Current
  • I am trained in every department in the store and have well-rounded- knowledge of each department, including: bakery, deli, produce, front end, floral, shelf-edge, curbside, general merchandise, beauty, grocery, dairy, and receiving (data entry)
  • Ensure the accuracy of invoices and credits during receiving shifts.
  • Research and resolve billing issues during receiving shifts.
  • Maintain paperwork files
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.

Paraprofessional - Intensive Behavior

Dripping Springs Highschool
08.2020 - 05.2024
  • Oversaw 3-4 students in an isolated-intensive behavior classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Responsible for the collection and analysis of: two separate sets of data every single day on the student performance, contributing to ongoing progress monitoring efforts all according to their I.E.P. (individualized education program) and .B.I,P, (behavioral intervention plan).
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to each individual student success.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.


Surveyor- I-Man

LJA Engineering & Surveying
08.2019 - 07.2020
  • Proficient in running GPS, level, sonarmite hydrone RCV
  • Total station C5, robotic total station RTS655

Camp Counselor

College Station ISD Summer Day Camp
05.2017 - 08.2019
  • Led large groups up to 100 students at a time creating innovative, fun, safe, game's, crafts and various other activities.
  • In charge of 22 students in my team supervising behavior, leading activities in a fun and safe manner according to DFPS guidelines for the camp.
  • Entered minimum of 22 kids data per day into excel, word, and specialized district documents, regarding: daily progress updates, incident reports, and disciplinary reports
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Effectively communicated with the parents in person at the end of the camp day or by phone for urgent matters.

Shift Manager

Layne's of College Station
06.2017 - 07.2019
  • Managed over 200 shifts with the responsibility of all store functions during the shift.
  • Lead up to 8 people on a given shift ensuring quality and efficiency.
  • Responsible for all money received during the shifts.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Exercised composure under pressure and in escalated customer service scenarios.

Ticket Office

12th Man Foundation
09.2015 - 04.2017
  • Took over 5000 inbound calls in the call center regarding ticket sales, donations to the university + data entry for customer's accounts regarding donations, season tickets, charity events, and answered student questions regarding sport passes
  • Worked the ticket window during various Texas A&M sporting events
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Cashier, Customer Service, and Produce Worker

Randall's
02.2015 - 08.2015
  • Assisted customers with any questions regarding the store and any issues with their experience at the store
  • Additionally, I helped bag, check out their items, and worked in the produce department cutting fruits and vegetables daily and unloaded the trucks items daily

Dish Washer

Moody Bible Institute
08.2013 - 02.2015
  • Multitasked at various positions on the assembly line
  • Managed 50 shifts, coordinating several variables such as people, time, and dirty kitchenware
  • Engaged with a highly diverse workforce of over 20 nationalities, learning how to interact and lead in a culturally sensitive manner

Education

High School Diploma -

James E. Taylor
Katy, TX
06-2013

Skills

  • Computer skills (Excel, Word, written emails) (5 years)
  • Data entry (4 years)
  • Problem resolution
  • Decision-making
  • Calm under pressure
  • Organizational skills
  • Critical thinking
  • Excellent communication
  • Multitasking
  • Dependable and responsible
  • Attention to detail
  • Customer service (6 years)
  • Teamwork and collaboration

Timeline

Cross Functional Team

HEB
10.2024 - Current

Paraprofessional - Intensive Behavior

Dripping Springs Highschool
08.2020 - 05.2024

Surveyor- I-Man

LJA Engineering & Surveying
08.2019 - 07.2020

Shift Manager

Layne's of College Station
06.2017 - 07.2019

Camp Counselor

College Station ISD Summer Day Camp
05.2017 - 08.2019

Ticket Office

12th Man Foundation
09.2015 - 04.2017

Cashier, Customer Service, and Produce Worker

Randall's
02.2015 - 08.2015

Dish Washer

Moody Bible Institute
08.2013 - 02.2015

High School Diploma -

James E. Taylor

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