Zachary Ferris
North Chelmsford,MA
Summary
Top-performing and detail-oriented Service Contracts Coordinator with a strong track record of exceeding expectations in managing the full service contract lifecycle—from initial quoting through scheduling, billing, and customer support. Recognized as a top performer for accuracy, efficiency, and customer satisfaction in a fast-paced, high-volume environment. Proven ability to ensure purchase order compliance, update contracts based on evolving customer needs, and collaborate cross-functionally with field service, sales, clinical applications, and finance teams. Proficient in SAP and ERP systems, with a proactive approach to issue resolution, workflow improvement, and process optimization.
Overview
12
12
years of professional experience
Work History
Service Contracts Coordinator
Werfen
06.2024 - 08.2025
- Company Overview: Werfen is a developer, manufacturer and distributor of IVD testing solutions.
- Lead contributor on a 7-person team, responsible for processing 52% of all service contracts and completing 60% of team-wide tasks with a 99.5% accuracy rate.
- Manage the full contract lifecycle from quote through billing while maintaining accurate SAP records and ensuring timely acceptance and execution of agreements.
- Serve as the primary point of contact for internal teams and customers regarding contract status, warranty coverage, and service scheduling.
- Recognized as the top performer on the team, consistently processing and closing more contracts and tasks than the rest of the team combined.
- Reviewed and verified purchase orders and pricing details, escalating issues and coordinating approvals as needed.
- Assisted service support team with overflow responsibilities including order placement and call creation.
- Streamlined the contract amendment process by integrating cross-functional feedback, expediting agreement modifications while maintaining compliance with company policies and industry standards.
Sales Operations
Mobile Industrial Robots
03.2020 - 02.2024
- Company Overview: Mobile Industrial Robots is a leading manufacturer of collaborative mobile robots.
- Ensured compliance with regulations, elevating product quality by tracking and deploying completion of product safety upgrades.
- Guaranteed confidentiality and protected sensitive information, processing NDAs in collaboration with Teradyne’s legal.
- Offered continuous sales workflow and CRM training, utilizing data from previous quarters.
- Enabled data-driven decision-making and sales performance, improving reports and dashboards through Salesforce.
- Managed client orders and coordinated pricing and lead time communications, heightening satisfaction and order accuracy.
- Streamlined interdepartmental communication by facilitating seamless coordination between sales, logistics, and technical teams, promoting project alignment and timely order fulfillment.
- Refined order processing workflows by integrating customer feedback, ensuring prompt delivery, and enhancing overall client experience.
Sales Coordinator / Business Development Representative / Market Research Analyst
Retail Control Solutions
06.2013 - 03.2020
- Company Overview: Retail Control Solutions provides Point of Sale and Technology services.
- Enhanced product visibility and patron engagement through strategic scheduling of product demonstrations and appointments.
- Empowered workforce with robust training on CRM/sales workflows, improving team effectiveness in leveraging sales tools.
- Ensured corporate CRM had up-to-date information on prospects, clients, and salespersons.
- Reviewed lost opportunities looking for opportunities to turn losses into wins.
- Researched, identified, and retrieved accurate contact details of restaurant owners from diverse web-based platforms.
- Consolidated lead databases and standardized tracking protocols, enabling sales and marketing alignment while facilitating accurate performance analysis across campaigns.
- Sourced and qualified high-potential leads within targeted segments, deploying systematic outreach strategies that bolstered pipeline volume and advanced new business opportunities.
Education
Master of Science - Management
Merrimack College
North Andover, Ma01.2018
Bachelor of Arts - Business Management
Dean College
Franklin, Ma01.2017
Skills
- Salesforce deployment
- Sales performance enhancement
- Strategic planning
- Team Development
- Sales process optimization
- Sales order management
- Multidisciplinary engagement
- CRM proficiency in Salesforce and Tigerpaw
- ERP systems expertise: Dynamics AX and SAP
- Proficient in Microsoft Word, Excel, and PowerPoint
Timeline
Service Contracts Coordinator
Werfen
06.2024 - 08.2025
Sales Operations
Mobile Industrial Robots
03.2020 - 02.2024
Sales Coordinator / Business Development Representative / Market Research Analyst
Retail Control Solutions
06.2013 - 03.2020
Bachelor of Arts - Business Management
Dean College
Master of Science - Management
Merrimack College
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