Zachary Flanagan
Gulf Breeze,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Night Auditor
Home 2 Suites
Gulf Breeze, FL
11.2023 - Current
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Maintained cleanliness of bathrooms, lobby and front desk.
Associate
Walmart
Pensacola, FL
05.2019 - Current
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Created, managed and automated orders and invoices using order management and invoicing software.
Housekeeping Supervisor
Hampton Inn & Suites By Hilton
Gulf Breeze, FL
10.2020 - 05.2023
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Prepared daily breakfast bar with abundant self-serve and cooked meal items.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Guest Services Associate
Comfort Suites
Cary, NC
04.2017 - 04.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to inquiries and room requests made online, by phone and via email.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
Service Manager
Chipotle Mexican Grill
Cary, NC
12.2012 - 01.2017
- Created employee work schedules to keep shifts properly staffed.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Adhered to portion controls and presentation specifications.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Followed proper food handling methods and maintained correct temperature of food products.
Education
GED -
Wake Technical Community College
Raleigh, NC01-2009
Skills
- Front Desk Operations
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
Timeline
Night Auditor
Home 2 Suites
11.2023 - Current
Housekeeping Supervisor
Hampton Inn & Suites By Hilton
10.2020 - 05.2023
Associate
Walmart
05.2019 - Current
Guest Services Associate
Comfort Suites
04.2017 - 04.2019
Service Manager
Chipotle Mexican Grill
12.2012 - 01.2017
GED -
Wake Technical Community College
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